Job description

Note: Welocity AI Interview must should attend,

Job Opening for the position : PWC

Location Mumbai gurgaon

Payroll Company: Netconnectglobal (30Yrs Old Organization, ISO Certified)

Project Deployment: PWC

REQUIREMENT SUMMARY

The Genesys Cloud DevOps Engineer will drive automation, integration, and deployment of Genesys Cloud solutions for a banking and telecom environment. The role focuses on improving operational resilience, reducing manual configuration, and accelerating delivery of contact-centre capabilities.

Description

- Hands-on Genesys Cloud CX administration and development experience.
- Experience with Genesys Cloud Architect including IVR/call-flow design and deployment.
- Strong experience with queue configuration, skills-based routing, routing policies, schedules, and agent administration.
- Proficiency with Genesys Cloud REST APIs, SDKs, webhooks, and JSON; programming in JavaScript, Python, or SQL; API testing with Postman.
- Experience designing and supporting enterprise system integrations.
- Robust knowledge of Azure DevOps, Git, CI/CD pipelines, automated testing, and controlled production releases; incident/problem/change/release-management.
- Experience with contact-centre analytics, reporting, and operational troubleshooting.

Key Responsibilities

- Design, build, test, deploy, and maintain Genesys Cloud solutions across IVR and non-IVR markets.




- Develop and enhance Genesys Cloud Architect call flows, including inbound, outbound, IVR, bot, and routing flows.
- Configure and automate: queues, skills, routing rules, schedules; skills-based routing; agent provisioning and access models; data actions and workflow integrations; contact-centre configuration changes; outbound capabilities; reporting and operational controls.
- Translate customer-journey, business-process, and operational requirements into scalable contact-centre solutions with Bank teams.
- Develop integrations between Genesys Cloud and Bank platforms using REST APIs, SDKs, webhooks, JSON, and middleware.
- Create automation scripts and utilities to reduce manual admin activity and configuration risk; implement automated configuration validation, environment comparison, health checks, and reporting.
- Build and manage CI/CD pipelines for Genesys Cloud configurations, scripts, integration code, and deployment artefacts; version-controlled configuration management; config-as-code with Terraform where appropriate.
- Provide L3/L4 troubleshooting for complex platform, routing, integration, and call-flow issues; align with change-management and CAB processes.

Requirements

If Interested Please share profile to [email protected]

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📌 Genesys Cloud Automation & DevOps Engineer_Gurgaon Mumbai_PWC (Noida)
🏢 Net Connect
📍 Noida