We are looking for a responsible and organized Backend Executive to manage day-to-day backend operations of our GatEat Food Delivery Platform, along with customer support and operational activities.
Key Responsibilities:
- Manage daily backend operations and order monitoring.
- Handle customer queries, complaints and support requests.
- Coordinate with restaurants, delivery partners and customers.
- Manage order-related issues, cancellations and follow-ups.
- Maintain records, reports and operational data.
- Coordinate with internal teams to ensure smooth platform operations.
Requirements:
- Basic computer knowledge and MS Office skills.
- Good communication and customer-handling skills.
- Ability to manage multiple tasks responsibly.
- Previous experience in backend operations or customer support will be preferred.