Job description

We are seeking an experienced and proactive Operations Incharge to manage hub-level operations. This role involves end-to-end responsibility for fleet and crew management, ensuring daily operational efficiency, regulatory compliance, and superior customer satisfaction.

Key Responsibilities:

Fleet Scheduling & Utilization

- Plan and optimize daily bus deployments and route assignments for maximum asset utilization.
- Monitor on-time performance and respond swiftly to any operational disruptions

Crew Management

- Supervise, schedule, and guide drivers, bus captains, and housekeeping staff.
- Conduct regular training on safety protocols, customer service standards, and company policies.

Operational Excellence

- Implement and continuously improve SOPs for boarding, ticketing, en-route support, and incident management.
- Monitor key performance indicators (KPIs) such as load factor, turnaround time, and service quality, driving operational improvements.

Customer Experience & Service Quality

- Handle passenger feedback and complaints effectively and promptly.
- Work closely with customer support teams to enhance service delivery and maintain brand reputation.

Compliance & Safety

- Ensure full compliance with RTO regulations, insurance requirements, and internal safety guidelines.




- Organize regular audits, refresher trainings, and emergency drills.

Stakeholder Coordination

- Liaise with maintenance teams, ticketing partners, and aggregation platforms for seamless operational workflows.
- Provide daily performance reports and escalate critical issues to the Regional Operations Head.

Qualifications & Experience:

- Diploma or Bachelor's degree in any discipline.
- 4 - 6 years of experience in bus-fleet or transport operations management.
- Proficient in English, Hindi, and at least one regional language: Tamil, Telugu, or Kannada.
- Strong command of MS Office; experience with transport-management systems is an added advantage.
- Proven leadership, analytical thinking, and problem-solving skills.

Desirable Candidate Profile:

- Prior experience handling intercity or interstate bus operations.
- Solid understanding of RTO and transportation compliance standards.
- Experience in people management, team training, and scheduling.
- Ability to work under pressure and manage crisis situations effectively.
- Demonstrated ability to improve KPIs and implement operational efficiencies.
- A customer-first mindset with a track record of resolving passenger issues professionally.

📌 General Manager Operations (Chennai)
🏢 Desirous Global Consulting
📍 Chennai