As one of the UK's leading suppliers of nationwide 2 and 1 person Assisted ‘White Glove' Home Delivery Services, we are always on the lookout for fantastic people to join our expanding friendly teams.

We are currently looking for a Home Delivery Standards Trainer to join our friendly and rapidly growing Learning and Development team. We are seeking a practical, approachable and confident trainer who can show the right way to do things, not just explain it. You will help our subcontracted delivery partners deliver consistent, excellent customer service while keeping our customers' products safe throughout the delivery process.

This is a UK-wide, travelling role. You will need to be flexible and reliable, comfortable working independently, and passionate about customer service. In return, we offer a company that is rapidly expanding, meaning you can build a career with promising progression opportunities in an increasingly innovative, successful and growing business.

Role:

- Deliver hands-on training and coaching in depot environments and using delivery vehicles and equipment
- Demonstrate best practice, observe individuals completing practical tasks, and confirm they meet the required standards before signing off competence
- Identify skills or performance gaps and provide constructive feedback and additional coaching
- Adapt your training to suit different levels of experience and learning needs
- Visit delivery platforms and work with delivery managers, contract managers and the compliance team to complete vehicle and crew audits
- Identify recurring issues, complaints and product damage trends that training can address, and talk to subcontractors to make sure crews meet AIT standards




- Recommend improvements to training materials, delivery procedures and operational standards
- Maintain accurate training attendance, assessment and competence records, and complete training reports
- Keep training materials current and aligned with AIT requirements, including SOPs
- Work closely with the National Training Manager, other Trainers, clients, HR and other departments to promote consistent standards across the network

Candidate:

Successful candidates will have a professional, customer-focused approach, be confident delivering practical demonstrations to individuals and groups, and be able to work independently as well as part of a team. You will additionally have the following skills:

- Experience in home delivery, logistics, transport, warehousing or a related service environment
- Practical understanding of product handling, loading, unloading and damage prevention
- Strong communication skills, with the ability to coach and influence others
- Observant, able to challenge poor practice constructively and to give clear feedback
- Organised, with accurate record keeping
- Proactive in finding ways to improve performance
- Flexible and willing to travel across the UK
- A valuable level of IT literacy
- Preferably previous experience in training, coaching or supervision, assessing practical competence, or working with subcontracted delivery partners

If you'd like to join the AIT Home Delivery team, apply today and our recruitment team will be in touch.

- Salary:

£38,000

- Rate:

Annual Salary

- Department:

Operations

- Shift Pattern:

5 Day week. Monday - Friday.

- Vacancy Type:

Permanent

- Location:

AIT Worldwide Logistics

📌 Home Delivery Standards Trainer (Ait)
🏢 AIT Worldwide Logistics
📍 Ait