1. Job Summary

Securon Security Services is looking for a proactive, responsible, and well-organised Security Operations Manager to oversee and manage the company's day-to-day security operations.

The candidate will be responsible for recruitment and deployment of security guards, managing site operations, conducting regular site inspections, preparing site-specific Standard Operating Procedures (SOPs), maintaining operational documentation, and managing client relationships.

The ideal candidate should have excellent communication skills, good computer knowledge, and the ability to manage security personnel across multiple client locations.

2. Key Roles and Responsibilities

A. Recruitment and Manpower Deployment

- Recruit, interview, and hire security guards and supervisors.
- Identify manpower requirements for new and existing client sites.
- Coordinate joining formalities, staff documentation, and background verification.
- Maintain an updated database of available security personnel.
- Ensure timely deployment and replacement of guards at client locations.
- Manage staff attendance, leave, absenteeism, and duty rosters.

B. Security Guard Management

- Supervise and manage security guards across all client locations.
- Conduct regular briefings and provide instructions to guards.
- Ensure guards maintain proper uniform, grooming, hygiene, and discipline.
- Conduct random checks during day and night shifts.
- Monitor guard attendance, punctuality, and performance.
- Address staff complaints, misconduct, and operational issues.
- Ensure guards follow company policies and client-specific instructions.

C. Site Inspections and Operational Supervision

- Conduct regular scheduled and surprise inspections at client sites.
- Verify guard attendance, alertness, uniform, and performance.
- Check security registers, visitor logs, material movement records, and other documentation.
- Identify operational gaps and take corrective action.
- Ensure security services are delivered as per client requirements.
- Submit site inspection reports to management.

D. Site Procedures and SOP Development

- Create and implement site-specific Standard Operating Procedures (SOPs).
- Prepare detailed security duty instructions for each client location.




- Understand individual site requirements and develop appropriate security procedures.
- Establish procedures for access control, visitor management, patrolling, material movement, and emergency response.
- Ensure all security guards and supervisors are properly briefed on site procedures.
- Regularly review and update SOPs based on changing client requirements.
- Maintain proper documentation of all site procedures and instructions.

E. Client Management and Coordination

- Maintain professional relationships with clients and their representatives.
- Conduct regular client visits and operational review meetings.
- Handle client complaints, concerns, and operational escalations.
- Ensure prompt resolution of client issues.
- Monitor client satisfaction and maintain service quality.
- Coordinate new deployments, manpower changes, and additional service requirements.
- Provide regular updates and operational reports to clients.

F. Operations Documentation and Reporting

- Prepare daily, weekly, and monthly operational reports.
- Maintain guard deployment records, attendance, duty rosters, and inspection reports.
- Maintain employee records and site-related documentation.
- Prepare incident reports and corrective action reports.
- Coordinate with HR and management regarding manpower requirements and operational matters.

3. Required Qualifications and Skills

- Graduate in any discipline (preferred).
- Minimum 3 years of experience in security operations, facility management, or manpower management.
- Previous experience managing security guards and multiple client locations.
- Valuable knowledge of security operations and site management.
- Ability to prepare professional SOPs, reports, and operational documents.

4. Computer and Language Skills

- Computer Skills: Good working knowledge of MS Word, MS Excel, email, internet,



and general computer operations is mandatory.
- Documentation Skills: Ability to prepare reports, duty rosters, spreadsheets, SOPs, and client correspondence.
- English Communication: Good spoken and written English communication skills.
- Kannada Communication: Good Kannada speaking capability is mandatory for communicating with security guards, supervisors, and clients.
- Knowledge of additional local languages will be an advantage.

5. Personal Attributes

- Strong leadership and manpower management skills.
- Excellent communication and interpersonal abilities.
- Good organisational and administrative skills.
- Ability to handle multiple responsibilities independently.
- Willingness to travel to different client locations for inspections.
- Strong problem-solving and decision-making abilities.
- Professional attitude, discipline, honesty, and accountability.
- Ability to work under pressure and handle urgent operational requirements.

6. Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Timely recruitment and deployment of security guards.
- Effective management of guards and supervisors.
- Regular site inspections and operational checks.
- Proper preparation and implementation of site-specific SOPs.
- Client satisfaction and timely complaint resolution.
- Accuracy and maintenance of operational documentation.
- Reduction in manpower shortages and absenteeism.
- Overall quality of security services delivered across client locations.

7. Reporting Structure

Reports To: Managing Director / General Manager

Supervises: Security Supervisors, Site Supervisors, Security Guards, and Field Operations Staff.

Overall Objective

To ensure smooth and efficient functioning of all security operations at Securon Security Services by maintaining disciplined security personnel, ensuring timely manpower deployment, conducting regular site inspections, developing effective site-specific security procedures, maintaining proper documentation, and delivering excellent client service.

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

- Commuter assistance
- Paid sick time
- Paid time off

Work Location: In person

📌 Security Operations Manager (Mangalore)
🏢 Securon Security Services
📍 Mangalore