Client Servicing Executive / Manager E-commerce (Amazon & D2C)

Location: Andheri East, Mumbai
Experience: 3-5 Years (5+ Years preferred for Senior Candidates)
Qualification: Graduate
Industry: E-commerce / Online Retail / Import & Distribution

Job Overview

We are looking for a Client Servicing Executive / Manager with hands-on experience in E-commerce Operations, Amazon Marketplace Management, D2C Platforms, and Client Relationship Management.

The role involves managing relationships with international brand partners, overseeing marketplace performance, coordinating with internal teams, and ensuring smooth execution of sales, inventory, marketing, and commercial operations.

The ideal candidate should have strong communication skills, practical e-commerce knowledge, analytical abilities, and experience managing multiple stakeholders and business operations.

Key Responsibilities

1. Client Servicing & Relationship Management

- Act as the primary point of contact for international brand partners and clients.
- Manage client queries, escalations, and regular business communication.
- Build and maintain long-term client relationships.
- Coordinate with internal teams to ensure timely execution of client requirements.
- Conduct regular business reviews covering sales, marketing, inventory, and performance.

2. E-commerce & Marketplace Management

- Manage and monitor product performance across Amazon and other e-commerce marketplaces.
- Oversee product listings, catalogue management, listing optimization, and pricing updates.
- Coordinate promotional activities, deals, seasonal campaigns, and marketplace initiatives.




- Monitor marketplace performance and identify opportunities for improvement.
- Coordinate with marketing teams for campaign execution and performance marketing activities.

3. Amazon PPC & Performance Marketing

- Coordinate and monitor Amazon PPC campaigns and advertising performance.
- Track campaign metrics such as ACoS, TACoS, ROAS, and overall campaign performance.
- Analyse sales and marketing performance to identify growth opportunities.

4. Sales, Inventory & Supply Chain Coordination

- Monitor daily, weekly, and monthly sales performance.
- Coordinate inventory planning, demand forecasting, and stock replenishment.
- Work with supply chain, logistics, and warehouse teams to ensure smooth operations.
- Monitor stock availability and help minimize stock-outs and overstocking.
- Coordinate import operations, shipments, and logistics activities where required.

5. Commercial Operations

- Oversee order processing, pricing updates, and invoicing coordination.
- Coordinate with finance and operations teams for payment and credit tracking.
- Ensure accuracy in commercial documentation and transactions.
- Maintain coordination between finance, operations, and supply chain teams.

6. Reporting & Analytics

- Prepare sales performance,



inventory, and marketing reports.
- Maintain dashboards and track key business performance metrics.
- Analyse marketplace trends, sales data, and campaign performance.
- Provide actionable insights to support business decisions.

7. Customer Experience & Issue Resolution

- Monitor customer feedback, reviews, and ratings across marketplaces.
- Coordinate with internal teams to resolve customer-related issues.
- Ensure service quality and maintain brand reputation.

Required Skills & Qualifications

- 3-5 years of experience in E-commerce, Marketplace Management, or Client Servicing.
- Hands-on experience with Amazon Seller Central and other e-commerce marketplaces.
- Understanding of D2C platforms and brand-owned websites.
- Experience in product listing, catalogue management, pricing, and promotions.
- Knowledge of Amazon PPC, performance marketing, and campaign metrics.
- Strong understanding of sales tracking, inventory planning, and supply chain coordination.
- Good knowledge of MS Excel, including Pivot Tables, VLOOKUP, and reporting.
- Solid communication, client management, and stakeholder coordination skills.
- Excellent analytical, organizational, and problem-solving abilities.

Preferred Background

- Experience in E-commerce, online retail, distribution, or cross-border trade.
- Exposure to international brand partners and overseas client management.
- Experience in import operations, international shipments, and logistics coordination.
- Experience managing marketplace and D2C brand operations.

📌 Client Servicing Executive / Manager E-commerce (Mumbai)
🏢 TRINITY PEOPLE & CULTURE CONSULTING PRIVATE LIMITED Hiring For An E-commerce and Cross-Border Retail
📍 Mumbai