About the role: The Operations Manager will lead and
optimise operational delivery across Submissions, Endorsements,
Claims and Quality Assurance. The role is responsible for ensuring
efficient processing, strong data integrity, regulatory compliance
and consistently high service standards across the business.
Working closely with underwriting, broking, finance, compliance and
client-facing teams, the Operations Manager will strengthen
operational governance, improve turnaround times and develop
scalable processes that support continued business growth.
Responsibilities: Operational Leadership and Team Management Lead,
manage and develop the Submissions, Endorsements, Claims and
Quality Assurance teams, ensuring clear accountability and
performance expectations. Establish operational objectives, KPIs
and service-level standards aligned with the organisation's
strategy. Build a collaborative, high-performance culture while
supporting recruitment, onboarding, training and resource planning.
Submissions and Endorsements Management Oversee the end-to-end
processing of insurance and reinsurance submissions, ensuring
accuracy, completeness and timely allocation. Ensure endorsements
are processed correctly and in accordance with contractual terms,
delegated authorities and internal procedures. Maintain effective
controls covering documentation quality, version control, audit
readiness and turnaround times. Claims Operations Manage the claims
lifecycle, including notification, documentation, stakeholder
coordination, recoveries and escalation management. Ensure claims




are handled in accordance with policy terms, market practices and
internal procedures. Monitor claims performance, ageing and
reporting accuracy in collaboration with underwriting and finance
teams. Quality Assurance, Compliance and Governance Lead the
Quality Assurance function and maintain structured review
frameworks across submissions, endorsements and claims. Conduct
regular file reviews and operational audits to ensure compliance
with internal policies, delegated authorities and regulatory
requirements. Identify control gaps and root causes, implementing
corrective actions and reporting key findings to senior management.
Process Improvement and Operational Excellence Review, standardise
and document operational processes, procedures and controls across
all relevant functions. Identify opportunities for automation,
digitisation and system enhancements that improve efficiency and
scalability. Lead continuous improvement initiatives using
operational data, performance metrics and stakeholder feedback.
Stakeholder Management and Reporting Act as the principal
operational contact for senior management and internal stakeholders
across underwriting, broking, finance and compliance.



Prepare and
present operational dashboards, management information, KPIs and
performance reports. Provide data-led analysis and operational
insights to support management decision-making and business
planning Skills and Competencies Strong operational leadership,
people management and team-development capability. Comprehensive
understanding of insurance and reinsurance operations. Excellent
organisational, workflow and process-management skills. Strong
knowledge of operational controls, quality assurance and regulatory
governance. High attention to detail, accuracy and data integrity.
Strong stakeholder-management, communication and influencing
skills. Analytical and commercially focused, with the ability to
interpret operational data. Ability to prioritise and perform
effectively within a rapid-paced, regulated environment. Strong
problem-solving and continuous-improvement mindset. Experience
supporting technology implementation, system enhancement and user
acceptance testing. Education and Qualifications Bachelor's degree
in Business Administration, Insurance, Finance or a related
discipline. Professional insurance qualification such as ACII, CPCU
or an equivalent qualification is preferred. Minimum of ten years'
experience within insurance or reinsurance operations. At least
five years' experience in an operational management or
team-leadership position. Demonstrable experience managing
submissions, endorsements, claims and Quality Assurance
functions.

📌 Operations Manager (Maharashtra)
🏢 Consulture Search
📍 Maharashtra