Position summary: A Kronos/UKG Application Support Specialist in Kyndryl, is a person who has valuable experience in providing application support and troubleshooting for the customers Kronos/UKG application and can understand customizations. Person will troubleshoot and resolve application incidents and service requests for Kronos and will have responsibilities as defined in role description and responsibilities section below. In this customer's implementation, Kronos/UKG is used for hourly time and attendance. SAP ECC Payroll is used to transact payroll activities. It is scheduled to be moved to Dimensions in the cloud. There are 10-20 integrations.

Work experience: Overall 10+ years of relevant IT experience, with focus on application support and development. Out of that, 7+ years deep expertise in a support domain with required technical skills.

Role description

1. Handles application support and potential project activities related to Kronos as a subject matter expert.

2. Ability to cross train others in the technical area(s) as to provide backup personnel when not available.

3. Ability to learn other tech skills to maximize utilization and contribute to overall application support.

Responsibilities

The chosen candidate will take on the following responsibilities in the following areas.

- Kronos/UKG Applications Support (Level 2 and 3)

- Take knowledge transfer from existing integration Subject Matter Experts while improving documentation, processes and ways of working.

- Engage with users to support application integrations based on Service Level Agreements while striving to provide high standards and quality of customer service.

- Work with Third Party Vendors as necessary.

- Ability to learn and understand customers' business and applications environment.

- Provide timely and high-quality documentation in Service Now of all investigations and user, business analyst, customer IT and third party interactions.

- Train other team members to enable them to provide coverage when unavailable





- Ability to cross train and learn new technical skills to help improve overall performance and ability to contribute to application management support.

- Performing code/configuration review of fixes and project deliverables. Lead work sessions and client discussion with application development/support teams.

- Perform code/configuration changes based on the defined strategy and architecture.

- Collaborate with enterprise architecture, information security, application & infrastructure teams to produce an optimal, high level, conceptual, and cost-effective application designs by using best practices.

- Provide and lead root cause analysis for all Priority 1 issues related to custom applications

- Document recurring incidents, resolutions, controls, and support procedures.

Experience

1. Must have experience in Kronos/UKG application support. (Working experience of support / configuration of UKG/Kronos).

2. Support Kronos/UKG Workforce

3. Familiarity with Service Now and ITIL processes

4. Must have performed Level 2/3 application support in a managed services environment

5. Experience in administering user access, password resets, account unlocks, roles, permissions, and manager assignments.

6. Experience supporting time clocks, synchronization failures, and device-related incidents.

7. Investigating and troubleshooting performance, configuration and data issues

8. Experience handling user access issues and responding to user inquires

Essential Technical Skills:

Candidate should have experience as per below technical skill matrix

Third Party Application Support

Primary

Good to have

Kronos/UKG (UKG will be on Dimensions in the cloud soon)

Experience in Dimensions as customer is in progress in the move to cloud version

Professional Attributes:

- Strong collaboration skills within and across teams, geographies and domains

- Strong communication skills, written and verbal

- Proficient in Application Support and ITIL processes

- Self-starter who thrives in an ever-changing, fast-paced business environment

- Adaptability to the rapid change in technology

📌 Application Support Specialist – Kronos/UKG (India)
🏢 Objectwin Technology India
📍 India