Position summary: An Integration Support Specialist in Kyndryl, is a person who has good experience in middleware application support and troubleshooting. Person will troubleshoot and resolve application integration incidents related to Boomi middleware and will have responsibilities as defined in role description and responsibilities section below.

Work experience: Overall 5+ years of relevant IT experience, with focus on application support and integrating solutions across systems. Out of that, 3+ years deep expertise in a support domain with Boomi technical skills.

Role description

1. Handles application support and potential project activities related to SAP CPI as a subject matter expert

2. Ability to cross train others in the technical area as to provide backup personnel when not available

3. Ability to learn other tech skills to maximize utilization and contribute to overall application support

Responsibilities

The chosen candidate will take on the following responsibilities in the following areas.

- Application Integration Support

- Take knowledge transfer from existing integration Subject Matter Experts while improving documentation, processes and ways of working.

- Engage with users to support application integrations based on Service Level Agreements while striving to provide high standards and quality of customer service.

- Ability to learn and understand customers' business and applications environment.

- Provide timely and high-quality documentation in Service Now of all investigations and user, business analyst, customer IT and third party interactions.

- Train other team members to enable them to provide coverage when unavailable





- Ability to cross train and learn new technical skills to help improve overall performance and ability to contribute to application management support.

- Performing code review of fixes and project deliverables. Lead work sessions and client discussion with application development/support teams.

- Perform code changes based on the defined strategy and architecture.

- Collaborate with enterprise architecture, information security, application & infrastructure teams to produce an optimal, high level, conceptual, and cost-effective application designs by using best practices.

- Provide and lead root cause analysis for all Priority 1 issues related to Boomi and support AMS team in investigations of issues that may be related to integration

Experience

1. Should have experience in application support in customized application environment. (Working experience of support / development of Boomi integrations. Customer has 30 Boomi integrations and excepts to move these to SAP CPI over the next 6-12 months)

2. Familiarity with Service Now and ITIL processes

3. Must have performed integration support in a managed services environment

Essential Technical Skills:

Candidate should have experience in Boomi as per below technical skill matrix

Application Integration Support - Boomi

Primary

Good to have

Middleware

Boomi (30 Boomi interfaces)

Service Now

- Boomi Certification

Professional Attributes:

- Strong collaboration skills within and across teams, geographies and domains

- Strong communication skills, written and verbal

- Proficient in Application Support and ITIL processes

- Self-starter who thrives in an ever-changing, quick-paced business environment

- Adaptability to the rapid change in technology

📌 Boomi Integration Support (India)
🏢 Objectwin Technology India
📍 India