The Ford Customer Service Division (FCSD) is committed to providing our customers with the “Always On” experience. Our mission is to get our customers back on the road in the shortest possible time. FCSD Tech delivers world-class software that our:

- Dealers use to Diagnose, Repair & Service our vehicles
- Customers use for a seamless Service experience
- Ford enterprise uses to run a highly Profitable, Critical, and Complex Parts & Service business

FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid, and Internal Combustion vehicles globally. FCSD Tech is looking for Software Engineers who embrace Agile-eXtreme/Pair Programming principles to deliver innovative software products for Ford Motor Company, our Dealers, and our Customers.

- 7+ years of progressive IT experience in Software Engineering, Architecture, and Agile Frameworks.
- 6+ years of Full Stack development experience, specifically with Core Java, Spring Boot, and and/or Angular.
- 5+ years of experience in the following areas:Cloud Services: GCP or similar platforms (Cloud Run, Cloud DB, Secret Mgr, GCS, Big Query, Terraform, .Database Management: Modern databases, both relational and non-relational (., Cloud DB, PostgreSQL, MS SQL Server).CI/CD & Source Control: Deploying software using tools like Tekton, Jenkins, Git Hub Actions, and Git.




- Strong front-end development skills (Java Script, CSS, HTML) and knowledge of UI design and front-end tools (Webpack, Redux, PrimeNG/Bootstrap).
- Experience developing API solutions and utilizing API gateways.
- Knowledge of performance testing frameworks (Mocha, Jest, Jasmine, Karma, JUnit).
- Experience with Cloud Monitoring and troubleshooting tools (Splunk, Dynatrace, .
- Master’s Degree in Computer Science or a related field.
- Prior IT experience within Ford Motor Company, an OEM automotive company, or Customer Service/Extended Service Business IT systems.
- Deep understanding of Object-Oriented Design Principles and fundamental data modeling.
- Familiarity with eXtreme Programming (XP) practices and a passion for working in a pair-programming environment.
- Advanced CI/CD pipeline experience utilizing tools such as Terraform, Sonar Qube, Maven, Gradle, and Apigee X.
- Multi-cloud platform experience (Google Cloud Platform, Pivotal Cloud Foundry, Amazon Web Services, Microsoft Azure).
- Experience with machine learning, mathematical modeling, and data analysis is a plus.
- Experience with Agile management tools (., Jira, CA Agile Central/Rally) for tracking backlogs, iterations, and user stories.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to navigate complex decision-making in a rapidly changing setting.

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📌 Software Engineer (India)
🏢 Ford Motor
📍 India