- Help design, build and continuously improve the clients online platform.

- Research, suggest and implement new technology solutions following best practices/standards.

- Take responsibility for the resiliency and availability of different products.

- Be a productive member of the team.

Location: PAN India
Requirements

- 7+ years of overall experience in Warehouse Management Systems (WMS).

- 4+ years of hands-on experience with Manhattan WMi on IBM i / AS400.

- Experienced Manhattan WMS Consultant with strong technical and functional expertise in Manhattan WMi, IBM i / AS400, and warehouse operations.

- Should have proven experience in L3 production support within large-scale Distribution Center (DC) environments, along with expertise in Manhattan SCI Cognos Reporting, SQL analysis, system configuration, and supply-chain application support.

- Act as the primary L3 escalation point for Manhattan WMS and related supply-chain applications.

- Troubleshoot issues across receiving, inventory management, replenishment, fulfillment, shipping, returns, and Value-Added Services (VAS).

- Analyse application logs, database records, interfaces, batch jobs, and transaction history to identify and resolve issues.

- Lead Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.

- Coordinate with L1/L2 support teams, warehouse operations, infrastructure, integration teams, vendors, and software providers.

- Participate in on-call support and handle critical operational incidents.

- Design, configure, test, and implement Manhattan WMS enhancements.





- Translate business requirements into scalable WMS solutions.

- Perform impact assessments and support warehouse automation, omnichannel fulfillment, and other warehouse transformation initiatives.

- Maintain configuration documentation, process flows, support runbooks, and knowledge articles.

- Support WMS integrations with SAP, Order Management Systems (OMS), Transportation Management Systems (TMS), warehouse automation platforms, carrier solutions, and reporting services.

- Troubleshoot interface failures, inventory synchronization issues, transaction errors, and batch-processing failures.

- Collaborate with infrastructure and integration teams to improve system reliability, performance, monitoring, and recovery processes.

- Analyse SAP integration and order/inventory flows.

- Support Manhattan Supply Chain Intelligence (SCI) and IBM Cognos reporting.

- Create, modify, validate, and troubleshoot reports and data extracts.

- Investigate data-quality issues and reporting discrepancies.

- Translate business reporting requirements into meaningful operational insights.

- Solid experience in L3 production support within large-scale,



business-critical Distribution Center environments.

- Expertise in Manhattan WMS configuration, support, troubleshooting, and maintenance.

- Strong experience with AS400 / IBM i environments.

- Proficiency in SQL and database analysis.

- Ability to read and understand RPGLE and CLLE code.

- Experience in troubleshooting interfaces, applications, batch jobs, and integrations.

- Good understanding of SAP integration and order/inventory flows.

- Experience with incident, problem, change, and release management.

- Exposure to global and multi-site supply-chain support environments.

- Ability to independently lead complex incident investigations and drive resolution.

- Strong understanding of the following warehouse processes is required: Receiving and Putaway, Inventory Management and Cycle Counting, Replenishment, Wave Planning, Picking and Packing, Shipping and Returns, Value-Added Services (VAS), Omnichannel Fulfillment

- Experience with Manhattan SCI reporting and IBM Cognos.

- Knowledge of Manhattan SCALE and Manhattan Active WM.

- Exposure to Warehouse Control Systems (WCS), automation, robotics, sortation, and conveyor systems.

- Understanding of TMS and OMS platforms.

- Experience in Retail, Apparel, or Footwear distribution environments.

- Knowledge of Databricks and modern analytics platforms.

- Technical project leadership and mentoring experience.

Benefits

- A challenging, innovating environment.

- Opportunities for learning where needed.

📌 Manhattan Consultant (India)
🏢 GeekSoft Consulting
📍 India