Position summary: An SAP BTP (Business Technology Platform), Work Zone, BDC (Business Data Cloud) Support Specialist in Kyndryl, is a person who has good experience in providing application support and maintenance. Person will troubleshoot and resolve application incidents and service requests for various SAP related issues. Customer's environment is SAP S/4Hana on Private Cloud on RISE. The person will have responsibilities as defined in role description and responsibilities section below.

Work experience: Overall 10+ years of relevant IT experience, with focus on application support and development across custom built systems. Out of that, 5+ years deep expertise in a support domain with required technical skills.

Role description

1. Handles application support and potential project activities related to SAP BTP, Work Zone and BDC as a subject matter expert.

2. Ability to cross train others in the technical area(s) as to provide backup personnel when not available.

3. Ability to learn other tech skills to maximize utilization and contribute to overall application support.

Responsibilities

The chosen candidate will take on the following responsibilities in the following areas.

- Custom Application Support (Level 2 and 3)

- Take knowledge transfer from existing integration Subject Matter Experts while improving documentation, processes and ways of working.

- Engage with users to support application integrations based on Service Level Agreements while striving to provide high standards and quality of customer service.

- Ability to learn and understand customers' business and applications environment.

- Provide timely and high-quality documentation in Service Now of all investigations and user, business analyst,



customer IT and third party interactions.

- Train other team members to enable them to provide coverage when unavailable

- Ability to cross train and learn new technical skills to help improve overall performance and ability to contribute to application management support.

- Performing code review of fixes and configurations and project deliverables. Lead work sessions and client discussion with application development/support teams.

- Perform code changes and configurations based on the defined strategy and architecture.

- Collaborate with enterprise architecture, information security, application & infrastructure teams to produce an optimal, high level, conceptual, and cost-effective application designs by using best practices.

- Provide and lead root cause analysis for all Priority 1 issues related to custom applications

Experience

1. Must have experience in application support in customized application environment. (Working experience of support / development)

2. Familiarity with Service Now and ITIL processes

3. Must have performed Level 2/3 application support in a managed services environment

4. Experience in manufacturing industry (Metals)

Essential Technical Skills:

Candidate should have experience as per below technical skill matrix

Custom Application Support

Primary

Good to have

SAP BTP

Service Now

Work Zone

Manufacturing

BDC

Skilled Attributes:

- Strong collaboration skills within and across teams, geographies and domains

- Solid communication skills, written and verbal

- Proficient in Application Support and ITIL processes

- Self-starter who thrives in an ever-changing, fast-paced business environment

- Adaptability to the rapid change in technology

📌 SAP BTP, WorkZone, BDC Support Specialist (India)
🏢 Objectwin Technology India
📍 India