Job Description
We are looking for an experienced Operations Lead to manage end-to-end Background Verification (BGV) operations, ensuring operational efficiency, quality, and timely delivery Job Title : Operation Lead / Manger

Experience:
4+ Years

Location:
Tambaram Mepz Shift : General Requirements

Key Responsibilities
• Manage daily BGV operations, ensuring SLA and TAT adherence.
• Lead, mentor, and monitor the performance of the operations team.
• Oversee employment, education, address, criminal, and reference verification processes.
• Monitor productivity, quality, pending cases, and operational KPIs.
• Handle client escalations and stakeholder coordination.
• Prepare and review daily, weekly, and monthly MIS reports.
• Ensure process compliance, data confidentiality, and quality standards.
• Identify process gaps and drive continuous improvement. Required

Skills:
• 4+ years of experience in BGV operations.
• 2–3 years of team handling experience.
• Solid knowledge of BGV processes and verification workflows.
• Excellent leadership, communication, and client management skills.
• Good knowledge of MS Excel, MIS, SLA, and TAT management.

📌 Operation Lead (India)
🏢 Verifitech
📍 India