Position Description

Key Responsibilities

Implement, configure, and support ServiceNow ITSM modules

Hands on experience with Incident, Problem, Change, Request, Knowledge

Customize workflows, business rules, UI policies, and client scripts

Ensure ITIL aligned processes and best practices

Support integrations and data imports

Collaborate with stakeholders and delivery teams

Required Skills

Robust hands on experience with ServiceNow ITSM

Good understanding of ITIL processes

Experience in ServiceNow configuration and administration

Excellent communication and documentation skills

ServiceNow ITSM / CSA certification (preferred)

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees.



We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Sr. ServiceNow ITSM Consultant (Hyderabad)
🏢 CGI
📍 Hyderabad