Working alignment: US Central/Eastern business hours
Role Summary
Neurealm is seeking a hands-on ServiceNow Technical Specialist to provide immediate operational support for Patterson’s ServiceNow platform. The primary requirement is to maintain business continuity as Patterson transitions its existing ServiceNow team. The resource should be capable of independently troubleshooting platform and workflow issues while working alongside Patterson’s remaining ServiceNow team member
Key Responsibilities
Provide L2+/L3 operational support for the ServiceNow platform.
Troubleshoot and resolve issues affecting core ServiceNow functionality.
Analyze and fix broken workflows and process-related issues.
Troubleshoot workflows that interface with critical business processes and backend technologies. Work closely with Patterson’s retained ServiceNow resource for knowledge transfer and operational continuity.
Handle production issues with a solid break/fix and service-restoration focus.
Participate in transition and cross-training activities with the existing team.
Required Skills
Strong hands-on ServiceNow administration and troubleshooting experience.
ServiceNow Incident, Request and Task Management.
ServiceNow workflow troubleshooting and configuration.
Ability to analyze existing configurations rather than requiring greenfield implementation.
Strong production-support and incident troubleshooting skills.
Ability to work independently in a business-critical support environment.
Strong communication and coordination skills.
📌 Sr. ServiceNow- Admin (Pune)
🏢 Neurealm
📍 Pune
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