Role Summary

We are seeking an experienced Senior Service Engineer – Controls, Fire &

- Security

to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection &

- Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires robust technical expertise in Controls, Fire &
- Security solutions, customer engagement, and field service operations.

Key Responsibilities

Service &

- Maintenance

- Perform preventive, corrective, and breakdown maintenance for Controls, Fire &

- Security systems.
- Diagnose and resolve system faults, communication failures, and integration issues.

- Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.

- Ensure compliance with service level agreements (SLAs) and customer commitments.

Technical Support &

- Troubleshooting

- Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV &

- Video Surveillance Intrusion Detection Systems Public Address &
- Voice Evacuation Systems Electronic Security Systems
- Support system upgrades, retrofits, software updates, and migrations.

- Conduct root cause analysis (RCA) and implement corrective actions.

Commissioning &

- Integration

- Commission field devices, controllers, and networked systems.

- Configure software, graphics, reports, alarms, and schedules.





- Support integration between BMS, Fire Alarm, CCTV, and Access Control systems.

- Validate system performance and customer acceptance testing.

Customer Management

- Interface directly with customers to provide technical support and service solutions.

- Prepare service reports, maintenance records, and site documentation.

- Identify modernization, upgrade, and service business opportunities.

- Ensure high customer satisfaction through timely issue resolution.

Safety &

- Compliance

- Adhere to EHS and site safety requirements.

- Follow quality processes and documentation standards.

- Participate in emergency service support during critical outages and breakdowns.

Required Skills

- Strong hands-on experience in Controls, Fire &

- Security systems.
- Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV &

- IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols
- Ability to read electrical schematics, control drawings, and system architecture diagrams.

- Experience in system troubleshooting and fault diagnostics.

Qualifications

- Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C;, or related engineering discipline.

- 5–8 years of relevant experience in Controls, Fire &

- Security service operations.

📌 Sr Service Engineer (Visakhapatnam)
🏢 Johnson Controls
📍 Visakhapatnam