Job Summary End User Computing (EUC) L2 Support Engineer
Level: L2
Location: Offshore acceptable
Working alignment: US Central/Eastern business hours
Role Summary
Neurealm is seeking End User Computing L2 Support Engineers to act as the support layer between Patterson’s employee population and its remaining engineering teams.
The discussion identified an employee population of approximately 8,000 employees, with two resources preferred to provide coverage between the employee base and Patterson’s smaller engineering team.
Key Responsibilities
- Provide L2 support for employee-facing endpoint and client technology issues.
- Troubleshoot Windows laptop and end-user device problems.
- Diagnose device-management issues involving Microsoft Intune.
- Troubleshoot situations where endpoints are not communicating correctly with Intune.
- Assist with endpoint-related patching or policy delivery issues.
- Troubleshoot employee email/device-related issues where the L1 Service Desk cannot resolve the problem.
- Support printer and peripheral-related technical issues where appropriate.
- Support Microsoft Teams and SharePoint-related user issues when required.
- Perform technical triage and determine whether an issue requires escalation to Patterson’s engineering teams.
- Work as an intermediary between the L1 Service Desk, Patterson employees and the retained engineering team.
- Document troubleshooting findings and provide appropriate escalation context to engineers.
Technical Skills
- Microsoft Intune troubleshooting
- Windows endpoint support
- Microsoft 365 end-user troubleshooting
- Microsoft Teams
- SharePoint user support
- Printers and peripherals
- Endpoint connectivity and configuration troubleshooting
- Incident/request handling
- Remote end-user troubleshooting
- Escalation and triage
📌 Sr. EUC Intune Engineer (Pune)
🏢 Neurealm
📍 Pune
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