Material Depot is an ultimate home décor destination, offering a wide range of interior products including laminates, plywood, wallpapers, wall panels, louvers, sanitaryware, hardware and more. We are transforming the home interior shopping experience through curated products, design-led solutions and customer-centric service.

Role overview

We are looking for a energetic and result-oriented Sales Trainer to train, coach and develop our retail sales team across Experience Centres. The individual will be responsible for improving sales effectiveness, strengthening product knowledge, enhancing customer engagement and ensuring a consistent customer experience across stores.

Key Responsibilities

1. Sales Training & Capability Development

- Design and deliver training programs for retail sales associates, store managers and new joiners.
- Train teams on consultative selling, customer needs assessment, product recommendations, upselling and cross-selling.
- Develop structured onboarding and continuous learning programs for the retail team.
- Conduct regular refresher sessions and sales skill workshops.

2. Product & Technical Knowledge

- Build comprehensive training modules on Material Depot's product categories, features, benefits and applications.
- Train employees to understand customer requirements and recommend suitable products based on design, budget and functionality.
- Coordinate with product and category teams to ensure accurate and updated product knowledge.
- Enable teams to confidently explain product comparisons, specifications and value propositions.

3. Customer Experience & Selling Skills

- Train teams on customer interaction, communication,



objection handling and negotiation.
- Develop effective sales scripts, customer engagement techniques and showroom selling processes.
- Ensure consistent customer experience standards across all Experience Centres.
- Coach employees on handling walk-ins, customer follow-ups and converting enquiries into sales.

4. Performance Monitoring & Coaching

- Assess individual and team sales performance to identify training needs and skill gaps.
- Conduct in-store observations, role plays and feedback sessions.
- Work closely with Store Managers to improve sales conversion, average order value and revenue performance.
- Track training effectiveness through assessments, feedback and business performance metrics.

5. Training Content & Process Development

- Create training presentations, product guides, SOPs, assessments and learning materials.
- Develop structured training calendars and maintain training records.
- Standardize sales processes and best practices across retail locations.
- Support the rollout of new products, promotions and sales initiatives.
- Improvement in customer experience and feedback scores.

Qualification

- Bachelor's degree in Business Administration, Retail Management, Sales or a related field.
- 3–7 years of experience in retail sales, sales training or sales capability development.
- Experience in furniture, home décor, interior products, building materials, lifestyle retail or other high-ticket retail categories preferred.
- Strong understanding of consultative selling and customer-facing retail operations.
- Experience designing and delivering training programs for frontline sales teams.

📌 Retail Sales Trainer (Bengaluru)
🏢 Material Depot
📍 Bengaluru