Role Summary We are seeking an experienced Senior Service Engineer – Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires robust technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.

Key Responsibilities
Service & Maintenance
• Perform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems.
• Diagnose and resolve system faults, communication failures, and integration issues.
• Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.
• Ensure compliance with service level agreements (SLAs) and customer commitments. Technical Support & Troubleshooting
• Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems
• Support system upgrades, retrofits, software updates, and migrations.
• Conduct root cause analysis (RCA) and implement corrective actions. Commissioning & Integration
• Commission field devices, controllers, and networked systems.
• Configure software, graphics, reports, alarms, and schedules.
• Support integration between BMS,



Fire Alarm, CCTV, and Access Control systems.
• Validate system performance and customer acceptance testing. Customer Management
• Interface directly with customers to provide technical support and service solutions.
• Prepare service reports, maintenance records, and site documentation.
• Identify modernization, upgrade, and service business opportunities.
• Ensure high customer satisfaction through timely issue resolution. Safety & Compliance
• Adhere to EHS and site safety requirements.
• Follow quality processes and documentation standards.
• Participate in emergency service support during critical outages and breakdowns. Required Skills
• Strong hands-on experience in Controls, Fire & Security systems.
• Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols
• Ability to read electrical schematics, control drawings, and system architecture diagrams.
• Experience in system troubleshooting and fault diagnostics. Qualifications
• Diploma / BE / B.
Tech in Electrical, Electronics, Instrumentation, E&C;, or related engineering discipline.
• 5–8 years of relevant experience in Controls, Fire & Security service operations.

📌 Sr Service Engineer (Visakhapatnam)
🏢 Johnson Controls
📍 Visakhapatnam