• Maintaining Documentation for all the process and providing solution
• Following up the tickets
• Major Task is getting purchase return task from partners
• Answering calls & e-mails from distributors
• On Board Visit and providing training for new Distributors OBM Submission Task for MDD in DMS Connect Every Month 1st Week
• New installation and Implementation training to the distributors
• New Release training for all application to all the partners
• Smart DOST trainings for all the partners(Dealers/TSE/ABM)
• EPOS installation and training to the dealers
• GMCS Support
• Partner PO Portal Issues Support
• Handling Escalation at front end
• Helping MIS Team for data Preparation
• RBIM Related Queries
• Helping the Partners (Distributors / Dealers/ABM/TSE) who are calling related to queries
• S2p2 &SPP; Order Placing process wise and project wise Piloting for new project for all application Responsibilities
• Maintaining Documentation for all the process and providing solution
• Following up the tickets
• Major Task is getting purchase return task from partners
• Answering calls & e-mails from distributors
• On Board Visit and providing training for new Distributors OBM Submission Task for MDD in DMS Connect Every Month 1st Week
• New installation and Implementation training to the distributors
• Recent Release training for all application to all the partners




• Smart DOST trainings for all the partners(Dealers/TSE/ABM)
• EPOS installation and training to the dealers
• GMCS Support
• Partner PO Portal Issues Support
• Handling Escalation at front end
• Helping MIS Team for data Preparation
• RBIM Related Queries
• Helping the Partners (Distributors / Dealers/ABM/TSE) who are calling related to queries
• S2p2 &SPP; Order Placing process wise and project wise Piloting for new project for all application Qualifications
• Maintaining Documentation for all the process and providing solution
• Following up the tickets
• Major Task is getting purchase return task from partners
• Answering calls & e-mails from distributors
• On Board Visit and providing training for new Distributors OBM Submission Task for MDD in DMS Connect Every Month 1st Week
• New installation and Implementation training to the distributors
• New Release training for all application to all the partners
• Smart DOST trainings for all the partners(Dealers/TSE/ABM)
• EPOS installation and training to the dealers
• GMCS Support
• Partner PO Portal Issues Support
• Handling Escalation at front end
• Helping MIS Team for data Preparation
• RBIM Related Queries
• Helping the Partners (Distributors / Dealers/ABM/TSE) who are calling related to queries
• S2p2 &SPP; Order Placing process wise and project wise Piloting for new project for all application

📌 Senior Associate (India)
🏢 Digitide Solutions
📍 India