1. DUTIES & RESPONSIBILITIES Outbound Calling & Lead Engagement
• Make structured outbound calls to fresh leads, campaign leads, and existing customer databases daily.
• Engage prospects confidently, explain the old gold buying and pledged gold release process clearly.
• Qualify leads based on intent, gold availability, and transaction readiness. Example: Customer unsure of gold purity → explain 22K/24K evaluation process → build trust → fix appointment. Appointment Fixing & Walk-In Generation
• Convert qualified calls into confirmed branch visit appointments.
• Follow up on commitments and no-shows to re-engage and reschedule.
• Maintain a daily walk-in pipeline and meet or exceed monthly branch visit targets. Example: Lead interested but hesitant on rate → explain rate lock process and current market price → appointment fixed within 24 hours. Objection Handling
• Handle objections related to gold rate, purity assessment, trust, and documentation requirements.
• Use structured scripts and product knowledge to address concerns without escalating to supervisors for routine queries.
• Stay updated on gold rate movements, competitor offers, and Value Gold's current schemes. CRM Updation & Lead Management
• Update every call outcome, lead status, and appointment detail in the CRM system — same day, no backlog.




• Maintain accurate disposition tags (Interested / Follow-up / Appointment Fixed / Not Interested / Not Reachable).
• Reactivate dormant leads from old databases periodically as per campaign direction. Follow-Up & Database Reactivation
• Execute structured follow-up cycles — Day 1, Day 3, Day 7 — for warm leads.
• Reactivate old customer database leads for repeat transactions and referrals.
• Coordinate with branch teams on walk-in conversion outcomes for feedback loop. Performance Tracking & Reporting
• Track personal daily metrics: calls made, connected calls, appointments fixed, walk-ins generated.
• Report daily performance summary to the Team Leader / Sales Manager. 2. ACCOUNTABILITIES (Non-Negotiable)
• The Inside Sales Executive is fully answerable for the following — no excuses accepted:
• Daily call volume and connection rates
• Appointment conversion ratio — calls to confirmed walk-ins
• CRM data accuracy and zero backlogs
• Walk-in generation and monthly revenue contribution
• Quality of lead qualification — no junk appointments
• Database reactivation and dormant lead recovery 3. Desired Candidate Profile
• Intermediate Qualifies
•

Experience:
Minimum 2 to 3 years
• Languages: Telugu, Hindi, English
• SALARY Max: Rs.25,000/
- CTC p.m. + Incentives

📌 Inside Sales Executive (Hyderabad)
🏢 Value Gold
📍 Hyderabad