About Us
Ecolibrium is a sustainability technology company empowering organisations to accelerate their decarbonisation journey through data-driven insights and intelligent technology solutions. Leveraging IoT, Artificial Intelligence and Machine Learning, our platform enables real-time monitoring, actionable insights and automated recommendations to help businesses optimise energy consumption, improve operational efficiency, reduce costs and achieve their Net-Zero goals. With a robust commitment to innovation and sustainability, we work closely with our customers to create measurable environmental and business impact. At Ecolibrium, we believe in balancing People, Planet and Profit to build a more sustainable future.

Key Responsibilities
1. L1 Technical Support & Client Coordination
• Assist in providing first-level technical support to customers across different geographies.
• Support basic troubleshooting of power supply conditions, SIM connectivity, network issues, sensor-device connections, faulty sensors and sensor programming.
• Coordinate with customers and internal technical teams to track and resolve issues requiring higher-level support.
• Assist in maintaining regular communication with existing customers and ensuring a positive customer experience.
• Track customer issues and support timely resolution in adherence to defined SLAs. 2. Customer Engagement & Account Growth
• Understand customer requirements and identify opportunities to enhance product adoption and expand existing customer accounts.




• Assist in identifying potential opportunities for additional nodes, CBM, NZC and sustainability offerings.
• Collaborate with Supply Chain, Sales and Product teams to communicate customer feedback and report technical issues.
• Develop knowledge of Ecolibrium's platform, technologies, use cases and CBM offerings to effectively support customers and understand the company's solutions. WHAT WE'RE LOOKING FOR:
• B. Tech in Instrumentation Engineering, Electronics, Electrical Engineering or an equivalent discipline.
• Fresh graduates or candidates with relevant internship/project experience.
• Basic understanding of data communication systems, communication protocols and gateways.
• Familiarity with sensors, IoT devices and industrial connectivity.
• Basic understanding of energy management, industrial processes and utility systems.
• Fundamental knowledge of software platforms, BMS and cloud-based applications.
• Basic understanding of networking and connectivity involving gateways, BMS and other platforms.
• Willingness to learn technical troubleshooting and customer support processes. Personal Attributes
• Good communication and interpersonal skills.
• Customer-oriented approach with a willingness to assist and support customers.
• Strong team player with good coordination skills.
• Patience, empathy and an ability to understand customer concerns.
• Active listening and problem-solving abilities.
• Eagerness to learn new technologies and adapt to a dynamic work environment.

📌 Customer Support Intern (India)
🏢 Ecolibrium
📍 India