Company Description Wrapsandtags is a personalized gifting solutions brand based in Mumbai and Jaipur, recognized as a WeddingSutra Favorite. The company specializes in curated gifts for weddings, corporate events, and special celebrations, offering options across a wide range of budgets. Wrapsandtags partners with homegrown labels, global brands, and skilled local artisans to deliver beautifully packaged, meaningful gifts.

With over 350 customizable products and global shipping, the brand serves clients seeking distinctive, memorable gifting experiences. Team members join a creative, fast-paced setting focused on quality, customization, and client satisfaction.

Role Description The Operations Manager role at Wrapsandtags is a full-time, on-site position based in Jaipur.

This role has the follwong KRAs

KRA – Operations Manager

Department: Operations | Reporting to: Founder / Business Head

Role Objective: To manage and streamline daily business operations, ensure timely execution of client orders, maintain vendor relationships, manage D2C website operations and independently execute live events while ensuring operational efficiency and customer satisfaction.

- D2C Website & Order Management

Key responsibilities

Manage daily operations of the Shopify/D2C website.

Ensure all products, descriptions, prices, images and inventory are updated.

Monitor incoming website orders and ensure timely processing.

Coordinate with the warehouse/team for packing and dispatch.

Track order fulfilment, shipping, delivery and returns.

Monitor pending, delayed and cancelled orders.

Ensure website banners, offers, collections and product listings are updated as per campaigns.

Coordinate with the marketing team for new product launches and website updates.

Identify website issues and coordinate with the technical team for resolution.

Maintain a daily website order and fulfilment report.

KPIs

100% orders acknowledged and processed within 24 working hours.

98%+ order fulfilment within committed timelines.

Zero pricing or product listing errors.

Daily inventory and order status updates.

Website issues escalated within 2 working hours.

- Live Events & Experiential Gifting Management

Key responsibilities





Plan and execute live gifting stalls and experiential gifting setups.

Coordinate with event organisers, clients and vendors.

Manage event requirements, budgets, timelines and logistics.

Ensure all products, machines, materials, packaging and branding elements are ready before the event.

Coordinate manpower, staff allocation and event responsibilities.

Manage transportation, loading, unloading and installation.

Ensure stall setup is completed before the event starts.

Handle on-ground challenges and troubleshoot issues.

Monitor stock consumption and sales/orders during events.

Prepare post-event reports, expenses and inventory reconciliation.

KPIs

100% event readiness before the agreed setup deadline.

Zero last-minute missing materials due to poor planning.

Events executed within approved budgets.

Post-event report submitted within 48 hours.

100% stock and expense reconciliation after every event.

- Vendor Management & Procurement Coordination

Key responsibilities

Coordinate with vendors for product sourcing, manufacturing and customisation.

Obtain quotations and compare pricing.

Negotiate timelines, rates and delivery schedules.

Follow up on pending orders and production.

Ensure products meet approved quality standards.

Maintain a vendor database with contact details, pricing and lead times.

Track vendor payments and outstanding balances in coordination with accounts.

Develop and maintain relationships with reliable vendors.

Identify alternative vendors for critical products.

Ensure timely procurement of materials for client orders and events.

KPIs

95%+ vendor deliveries within committed timelines.

Maintain updated vendor database.

Minimum two quotations for significant new purchases wherever practical.

Zero unapproved procurement.

Maintain quality and cost control.

- Client Coordination & Order Execution

Key responsibilities





Act as the primary operations contact for clients after order confirmation.

Understand order specifications, quantities, budgets and delivery deadlines.

Coordinate samples, approvals, personalisation and customisation.

Share production and dispatch updates with clients.

Ensure client requirements are communicated correctly to the internal team and vendors.

Track every order until successful delivery.

Proactively communicate delays or changes.

Handle operational complaints and ensure timely resolution.

Maintain client order records and documentation.

KPIs

Client queries acknowledged within 2 working hours.

100% order specifications documented.

Zero avoidable errors in personalisation and dispatch.

95%+ on-time client deliveries.

All client complaints tracked and resolved within agreed timelines.

- Internal Team Coordination & Daily Operations

Key responsibilities

Coordinate daily tasks across the design, production, packing, dispatch and marketing teams.

Allocate responsibilities and follow up on deadlines.

Maintain a daily operations tracker.

Conduct daily team check-ins.

Identify bottlenecks and resolve operational issues.

Ensure all teams are working according to order priorities.

Maintain proper documentation of orders, expenses, procurement and dispatch.

Share daily and weekly operational reports with management.

KPIs

100% active orders updated in the operations tracker.

Daily task completion monitoring.

Weekly pending-work report.

Zero missed deadlines due to lack of internal coordination.

- Inventory, Quality Control & Cost Management

Key responsibilities

Monitor stock of packaging, gifting products and raw materials.

Maintain inward and outward inventory records.

Ensure quality checks before products are packed or dispatched.

Monitor wastage, damages and shortages.

Ensure materials are procured within approved budgets.

Maintain records of damaged, rejected and returned products.

Conduct periodic physical stock verification.

KPIs

Accurate inventory records.

Zero dispatches without quality checks.

Monthly stock reconciliation.

Monitor wastage and avoid unnecessary purchases.

- Maintain procurement within approved budgets.

📌 Operations Manager (Jaipur)
🏢 Wrapsandtags
📍 Jaipur