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? OnShelf. | Gurugram, India | Full-time | Hybrid or Remote

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OnShelf. is a market access partner for FMCG brands across Southeast Asia, India and the subcontinent, the GCC and the US. We work as a distributor or a retail enabler, handling compliance, imports, local listings and marketing in 14 markets.

Our strongest categories are ?????? ????????, ?????? ???????? and ?? ?????? ???????????. We work across Beauty & Personal Care, Health Supplements, Food & Beverage, Electronics and Fashion.

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You run day-to-day customer ops for India. You own every order from ?? ?? ???????? ?? ??????????, across imports, B2B, B2C and quick commerce.

Brands treat you as their main point of contact, and you report to the Director.

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- Raise and track POs and PIs, and fulfill every order against them in Zoho or Tally
- Act as Key Account Manager for assigned brands
- Handle order confirmation, dispatch, documentation and collections follow-up

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- Run every shipment from start to finish: planning, international coordination, freight, customs clearance, duty payment, warehouse delivery and closure
- Coordinate with brands in Korea, the GCC and the US, plus freight forwarders, CHAs, customs and transporters

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- Run order processing, allocation, packing, dispatch, last-mile delivery and RTO
- Push on-time delivery up and RTO down

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- Work with 3PL and warehouse partners for stock availability and rapid dispatch
- Plan stock by demand, sales plans, capacity and region

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- Post accounting entries and handle GST documentation with our CA
- Handle VAT paperwork for cross-border trades

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- Manage couriers, transporters, forwarders and 3PLs
- Negotiate freight and courier rates, and cut packaging and logistics costs

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- Maintain MIS, shipment trackers, stock movement and regulatory status
- Track TAT, RTO %, logistics cost, fill rate and stock availability
- Fix delays, document mismatches, missed appointments, stock gaps and transit damage before they escalate

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???? ??? ?????

- ? ?? ? ????? in logistics, supply chain or e-commerce ops at an FMCG, beauty or D2C brand, a 3PL or an importer
- Hands-on import documentation and CHA coordination
- Quick commerce or marketplace B2B delivery experience
- Working knowledge of ???? ????? ?? ?????, and GST
- Strong Excel or Google Sheets skills
- Clear English. Hindi is a plus
- You follow up without being chased

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- ₹?.? ?? ??.? ??? ???
- Hybrid in Gurugram, or remote
- Work with Korean, Arabic and US brands entering India
- Exposure to cross-border ops across GCC, SEA and the US
- Real ownership in a lean team

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Send your CV and 3 lines on the toughest shipment you've closed to [email protected]

? ???????: Ops Executive, Gurugram

Experience: 2-5 years

Department: Supply Chain, Procurement & Logistics

Languages: Clear English, Hindi is a plus

Nice to have: Hindi

What we offer

- • ₹?.? ?? ??.? ??? ???
- • Hybrid in Gurugram, or remote
- • Work with Korean, Arabic and US brands entering India
- • Exposure to cross-border ops across GCC, SEA and the US
- • Real ownership in a lean team

📌 Operations Executive, Customer Ops (Delhi)
🏢 OnShelf.
📍 Delhi