Summary

Lead the end-to-end Field Inquiry System (FIS) and People Placement capabilities, ensuring effective field support, timely issue resolution, efficient workforce placement, and strong operational governance.

About The Role

Lead - FIS & People Placement

Location – Hyderabad Hybrid

Major Responsibilities

- FIS Operations
- Lead end-to-end FIS/ServiceNow operations, ensuring effective triage, routing, resolution, and closure of field inquiries within agreed SLAs.
- Strengthen service quality, knowledge management, root-cause analysis, and resolution of recurring field issues
- People Placement & • Vacancy Management

- Lead People Placement and vacancy-management processes to enable timely and effective field coverage in partnership with business teams.
- Establish scalable mechanisms to identify and manage vacancies, temporary coverage, LOA, training periods, and other placement needs.
- Governance & • Controls

- Establish robust governance, SOPs, quality controls, documentation, and clear ownership across FIS and People Placement.
- Ensure process compliance, audit readiness, SLA adherence, and proactive management of operational risks and exceptions
- Stakeholder Management
- Serve as the key SME and escalation point, partnering with field leadership, business teams,



and global/cross-functional stakeholders.
- Drive alignment across teams to resolve complex inquiries, placement requirements, and field coverage challenges.
- Operational Excellence & • Automation

- Drive simplification, standardization, and automation across FIS, vacancy identification, and People Placement workflows.
- Leverage operational insights and technology to reduce manual effort, improve turnaround time, and enhance stakeholder experience.
- People & • Capability Leadership

- Lead, coach, and develop the team, building strong functional, analytical, and problem-solving capabilities.
- Strengthen cross-training, succession, knowledge sharing, and backup coverage to ensure business continuity.

Why Novartis: Helping people with disease and their families takes more than cutting-edge science. It takes a community of smart, passionate people like you.

Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.

Read our handbook (PDF 30 MB)

📌 Lead - FIS & People Placement (Hyderabad)
🏢 Novartis India
📍 Hyderabad