Company Description Shadowfax is a leading logistics platform powering India’s fast-moving commerce economy, enabling businesses to move faster, reach further, and serve customers more efficiently. For over 11 years, the company has supported prominent brands such as Nykaa, Myntra, AJIO, Meesho, Mokobara, and Dot & Key with reliable delivery solutions nationwide. Shadowfax offers same-day and next-day delivery, hyperlocal fulfillment, express parcel, reverse logistics, and supply chain services, covering more than 15,656 PIN codes across India.

Its extensive network of delivery partners, trucks, and operational infrastructure has facilitated over 1.5 billion shipments, reflecting strong scale and operational excellence. Driven by technology, intelligent automation, and sustainable mobility, Shadowfax is building the infrastructure that powers modern commerce growth and customer experience across India.

Role Description The Hub Incharge is responsible for overseeing day-to-day operations at the Sivaganga hub, ensuring timely and accurate handling of shipments and adherence to service level commitments. This full-time, on-site role includes supervising hub staff and delivery partners, managing shift schedules, and monitoring inbound and outbound freight to maintain operational efficiency.

The Hub

Incharge will track key performance metrics, manage inventory and space utilization, and coordinate with central operations and customer support teams to resolve issues quickly.



The role also involves enforcing safety and compliance standards, optimizing processes through data-driven decisions, and supporting continuous improvement initiatives to enhance hub productivity and service quality.

Qualifications

- Experience in hub or warehouse operations, including managing inbound/outbound logistics and daily dispatch activities.
- Strong team leadership skills with experience supervising frontline staff and coordinating with cross-functional stakeholders.
- Operational planning and problem-solving capabilities, with the ability to manage shift schedules, resources, and process improvements.
- Basic data and reporting skills, such as tracking KPIs, analyzing operational trends, and using spreadsheets or logistics software.
- Excellent communication and interpersonal skills to collaborate with delivery partners, internal teams, and client representatives.
- Knowledge of last-mile delivery, e-commerce logistics, or supply chain operations is highly beneficial.
- Ability to work in a fast-paced setting, make quick decisions, and maintain accuracy under pressure.
- Minimum of a diploma or bachelor’s degree in logistics, operations, business, or a related field is preferred.
- Comfort with using mobile and web-based applications for tracking, reporting, and operational coordination.
- Flexibility to work in shifts and on weekends or holidays as required by hub operations.

📌 Hub Incharge (Sivaganga)
🏢 Shadowfax
📍 Sivaganga