Company Description Marriott International, Inc., headquartered in Bethesda, Maryland, USA, operates a portfolio of approximately 10,000 properties across more than 30 renowned brands in 146 countries and territories. With roots dating back to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott, the company has grown into a global leader in hospitality.

Marriott

International is an equal opportunity employer dedicated to fostering a diverse workforce and an inclusive culture. The company does not discriminate on any basis protected under applicable laws and maintains clear community guidelines to ensure a respectful and safe environment. Applicants are encouraged to review Marriott’s official application tips to protect themselves from email and recruiting scams and to apply only through approved channels.

Role Description This full-time, on-site Guest Relations Associate role is based in Pune City and focuses on delivering a welcoming and seamless experience for guests.

The Guest Relations

Associate greets and assists guests upon arrival, manages check-in and check-out processes, and responds promptly and professionally to inquiries and requests. The role involves coordinating with front office, housekeeping, and other departments to address guest needs, resolve issues, and ensure service quality. Daily responsibilities include updating guest information,



handling reservations and special requests, promoting hotel services, and maintaining accurate records in line with brand standards.

The Guest Relations

Associate also supports loyalty program engagement, follows safety and security procedures, and upholds Marriott’s commitment to guest satisfaction and inclusivity.

Qualifications

- Solid guest service and hospitality skills, including professional demeanor, empathy, and a focus on creating positive guest experiences.
- Effective communication and interpersonal skills, with the ability to interact clearly and courteously with guests and team members in person and over the phone.
- Organizational and multitasking abilities to manage check-ins, check-outs, reservations, and guest requests efficiently in a fast-paced environment.
- Basic administrative and computer skills, including use of reservation systems, email, and common office software.
- Problem-solving and conflict-resolution skills to address guest concerns and escalate issues appropriately when needed.
- Ability to work flexible shifts, including evenings, weekends, and holidays, as required in hotel operations.
- Prior experience in front office, customer service, or hospitality is preferred but not mandatory.
- Relevant education in hospitality management, business, or a related field is an advantage.

📌 Guest Relations Associate (Pune)
🏢 Marriott International
📍 Pune