Company Description PAL Heights Group of Hotels is a hospitality brand in Bhubaneswar built on the philosophy of treating guests like close friends through sincere care and excellent service.

The group operates two properties: PAL Heights, a luxury 4-star hotel in the city center adjacent to a shopping mall, and PAL Heights Mantra, a contemporary hotel located on the way to Cuttack. Both hotels offer a full range of facilities including guest rooms, banquets, multiple dining outlets, coffee shops, bars, gym, spa, swimming pool, and a nightclub. These properties cater to business stays, honeymoons, vacations, weddings, and conferences, providing a vibrant and comfortable environment for guests and team members alike.

Role Description The Front Office Executive is a full-time, on-site role based in Bhubaneswar at PAL Heights Hotels. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and providing accurate information about hotel services, facilities, and local attractions. Day-to-day tasks include operating the front desk systems, responding to phone and in-person inquiries, coordinating with housekeeping and other departments,



and ensuring smooth guest arrivals and departures.

The Front Office

Executive also addresses guest concerns, processes payments, maintains records, and supports a professional and courteous lobby environment that reflects the hotel’s guest-first philosophy.

Qualifications

- Candidates should possess robust Customer Service and Interpersonal Skills to build positive guest relationships and handle diverse guest needs.
- Candidates should possess solid Communication skills (verbal and written) to interact effectively with guests, colleagues, and management.
- Candidates should possess Front Office and Receptionist Duties skills, including handling check-in/check-out, reservations, and front desk operations.
- Relevant hospitality or hotel front office experience is required.
- complete knowledge of channel manager and OTA is must.
- Ability to work in rotational shifts, maintain a professional appearance, and manage multiple tasks with attention to detail.
- Diploma or degree in Hotel Management, Hospitality is prefered.

📌 Front office executive ( for hotel) (Bhubaneswar)
🏢 PAL Heights Group of Hotels
📍 Bhubaneswar