Key Responsibilities

- Technical Architecture & Solution Design
- Lead technical discovery sessions to understand customer requirements for data migration and integration.
- Assess source and target systems, data structures, volumes, APIs, and dependencies.
- Design scalable migration architectures, data models, mapping strategies, and integration solutions.
- Translate business requirements into technical solutions and implementation plans.
- Data Migration & Transformation
- Lead end-to-end data migration activities, including data assessment, mapping, transformation, import/export, validation, and reconciliation.
- Develop and maintain ETL pipelines and reusable migration frameworks.
- Transform large datasets into formats compatible with target CRM and SaaS platforms.
- Ensure data accuracy, integrity, quality, and consistency throughout the migration lifecycle.
- Troubleshoot complex data migration and transformation issues.
- API & Platform Integration
- Design and implement integrations using REST APIs, web services, and backend services.
- Integrate CRM, SaaS, and customer service platforms with third-party enterprise applications.
- Work with Zendesk APIs, imports, exports, and platform integration capabilities.
- Develop secure and scalable integration solutions across multiple platforms.
- Cloud & Database Engineering
- Design and deploy cloud-based migration and integration solutions using AWS.
- Work with relational databases such as PostgreSQL, MySQL, and Amazon Aurora.
- Develop and optimize SQL queries and database structures.
- Implement containerized deployment solutions using Docker or similar technologies.
- Work in Linux-based development and deployment environments.
- Technical Leadership & Delivery
- Provide technical estimates, recommendations, migration plans, and delivery roadmaps.
- Manage multiple customer-facing projects and competing priorities.
- Troubleshoot complex API, database, integration, and performance issues.




- Conduct architecture reviews, code reviews, and technical design discussions.
- Mentor junior engineers and continuously improve migration frameworks and engineering practices.

Mandatory Skills & Qualifications

- Minimum 6+ years of experience in Data Migration, Data Engineering, Backend Engineering, Integration Development, or Solution Architecture.
- Strong hands-on experience in end-to-end data migration and transformation.
- Mandatory experience with CRM, SaaS, Customer Service, or Enterprise Service Management platforms.
- Strong experience in platform integration using REST APIs, Web Services, and third-party integrations.
- Hands-on expertise in Python 3 and SQL.
- Experience with Zendesk APIs and data migration/integration.
- Strong knowledge of relational databases, database design, data modelling, and ORMs.
- Experience with PostgreSQL, MySQL, Amazon Aurora, or similar databases.
- Experience developing ETL pipelines and handling large datasets.
- Hands-on experience designing and deploying solutions on AWS.
- Understanding of data security, privacy, access controls, and secure data handling.
- Experience working with Linux-based environments.
- Excellent customer-facing communication and problem-solving skills.
- Ability to manage multiple projects and coordinate with cross-functional teams.

Preferred Skills

- Experience with Zendesk, Freshdesk, Zoho, Salesforce, ServiceNow, or Microsoft Dynamics 365.
- Strong exposure to Zendesk APIs, imports, exports, integrations, and application frameworks.
- Experience in Qualified Services or delivering external customer projects.
- Knowledge of Docker and containerization technologies.
- Experience with automated testing and software development best practices.
- Ability to estimate migration and integration efforts and define technical delivery plans.
- Experience mentoring engineers or leading small technical teams.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

📌 Data Migration Technical Architect / Lead Engineer (Bengaluru)
🏢 Synectics Apac
📍 Bengaluru