- Manage end-to-end customer service operations for the Zone, ensuring timely order processing, deliveries, and effective issue resolution.
- Daily interaction with KAMs / Customers & Logistics team & Coordination with Planner / Logistics functions to ensure on time material as per daily order dispatches.
- Co-ordination for Order receipt, ensure timely delivery of orders & overall co-ordination for supplies.
- Handle day-to-day customer queries and escalations, ensuring closure within defined turnaround times (TAT).
- Coordinate closely with Planning, Logistics, Procurement, Sales, and Manufacturing teams to meet service commitments and delivery timelines.
- Internal communication of order receipt Vs Stock availability..
- Release of reports - Order Vs Supplies / Weekly plan Vs Actuals / Weekly OTD / Monthly OTD.
- Coordinate end-to-end Order-to-Dispatch (OTD) activities through proactive follow-ups and cross-functional collaboration to ensure seamless delivery.




- Service level follow-up & improvements & follow up for collection of Payment / Order.
- Monitor and follow up on Complaint Management System (CMS) entries to ensure timely resolution and continuous service improvement.
- Facilitate Customer Master data creation in CRM, ensuring data integrity and readiness.
- Facilitate seamless coordination between the customer service function and internal stakeholders.
- Participate in customer service experience reviews with key customers to enhance service propositions and relationships.
- Support enhancement of existing systems and processes to improve operational efficiency and service reliability
- Assist in the development, review, and implementation of SOPs
- Monitor inventory levels and stock accuracy to ensure uninterrupted supply and minimize lost orders

📌 Senior Executive - Customer Service (Bengaluru)
🏢 Saint-Gobain Group in India
📍 Bengaluru