Description

We are seeking a Senior ServiceNow Developer specializing in ITSM and AI to join our team in India. The ideal candidate will have extensive experience in designing, developing, and implementing ServiceNow solutions to enhance IT service management processes and drive automation through AI technologies.

Responsibilities

- Design, develop, and implement ServiceNow ITSM solutions to meet business requirements.
- Collaborate with cross-functional teams to gather and analyze user requirements for ITSM processes.
- Customize and configure ServiceNow modules including Incident, Problem, Change, and Knowledge Management.
- Develop and maintain integrations between ServiceNow and other applications using REST/SOAP APIs.
- Create and maintain technical documentation including design specifications, user guides, and training materials.
- Implement AI-driven solutions within ServiceNow to enhance user experience and automate processes.




- Provide technical support and troubleshooting for ServiceNow applications and related systems.
- Participate in code reviews and ensure adherence to best practices in software development.

Skills and Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6-10 years of experience in ServiceNow development and implementation, particularly in ITSM.
- Robust knowledge of ServiceNow platform including modules, workflows, and scripting.
- Proficiency in JavaScript and experience with ServiceNow's Glide API.
- Experience with ServiceNow integration capabilities such as REST and SOAP.
- Understanding of ITIL processes and best practices in IT Service Management.
- Experience in implementing AI features within ServiceNow, such as Virtual Agent and Predictive Intelligence.
- Strong analytical and problem-solving skills with the ability to work independently and in a team.

📌 Senior ServiceNow Developer – ITSM & AI (Secunderabad)
🏢 3iTech Global Private
📍 Secunderabad