Roles & Responsibilities:

- Administer and maintain enterprise ServiceNow platforms, ensuring platform stability, security, governance, and operational continuity.
- Review and validate ServiceNow update sets, application configurations, and platform assets using Health Scan to identify code quality issues, technical debt, security vulnerabilities, and compliance gaps.
- Perform ServiceNow Health Scan assessments and drive remediation activities to ensure adherence to platform development standards and best practices.
- Manage ServiceNow platform upgrades, patching, release management, deployment validation, and workplace administration.
- Provide Tier 3 technical support for complex ServiceNow platform, application, integration, and configuration-related issues.
- Manage update sets, release validation, deployment processes, and SDLC governance across development, testing,



and production environments.
- Implement and maintain ServiceNow security controls, access management, role-based permissions, audit logging, and vulnerability management practices.
- Manage and troubleshoot MID Servers, platform integrations, connectivity issues, and external system dependencies.
- Support and maintain ServiceNow modules including ITSM, ITOM, CMDB, IntegrationHub, and Flow Designer.
- Develop and troubleshoot ServiceNow customizations using JavaScript, Glide APIs, REST APIs, and SOAP integrations.
- Establish and enforce platform governance frameworks, security standards, coding guidelines, and deployment best practices.

📌 Servicenow - Platform Engineering and Support 170156 (Secunderabad)
🏢 ADP Private
📍 Secunderabad