 Accountable for Recent Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU

 Take direction from training lead and execute deliverables

 Design process training plans with inputs from client SMEs

 Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

 Set-up daily/weekly huddles with trainees to track progress and resolve any issues

 Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

 Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations





 Develop training interventions (BTB) based on TNA for existing employees

 Conduct certification programs & other developmental workshops for auxiliary trainers

 Review and revise the standard operating procedures periodically or as agreed with the client

 Ensure robust update management process is deployed and followed

 Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

 Preparing, publishing and maintaining various training reports and dashboards

Qualifications

Graduate

📌 Deputy Manager - Process Training - Hyderabad
🏢 WNS
📍 Hyderabad