Company Description Square Yards is a full-stack proptech platform that covers the entire real estate journey, from search and discovery through transactions, mortgages, home furnishing, rentals, and property management. The company also builds proprietary B2B platforms for developers, financial institutions, and agents, creating value across the ecosystem.

Square

Yards facilitates over 15,000 transactions annually, worth more than USD 1 billion, and has a strong global presence with significant revenue from markets such as the Middle East, Australia, and Canada. Leveraging data analytics and VR tools, Square Yards aims to disrupt traditional marketplaces and build India’s first MLS, while scaling adjacent B2C platforms like Azuro, Interior Company, and Square Capital to category leadership. Candidates can expect to join a rapid-growing, technology-driven organization with a focus on innovation and end-to-end real estate solutions.

Role Description The Customer Service Consultant is a full-time, on-site role based in the Pune Division. This position is responsible for handling inbound and outbound customer interactions, addressing inquiries, and resolving issues related to Square Yards’ products and services across the real estate value chain. The consultant will guide customers through various stages of their property journey, ensure timely follow-up, and maintain accurate records of interactions in CRM systems.

Day-to-day tasks include providing clear and empathetic communication,



escalating complex issues when needed, coordinating with internal teams, and proactively identifying opportunities to enhance customer satisfaction and experience. The role also involves meeting service-level targets, gathering customer feedback, and contributing to continuous improvement of support processes and service quality.

Qualifications

- Strong Interpersonal Skills to build rapport, manage expectations, and communicate effectively with diverse customers and internal stakeholders.
- Customer Service and Customer Support skills to respond to queries, resolve issues, and provide reliable assistance across multiple channels (phone, email, chat).
- Customer Experience and Customer Satisfaction skills to understand customer needs, deliver positive interactions, and contribute to high retention and referral rates.
- Ability to work in a fast-paced, target-driven environment with strong problem-solving, time management, and multitasking capabilities.
- Proficiency in spoken and written English; knowledge of additional regional languages is an advantage.
- Comfort with using CRM tools, basic computer applications, and standard office software.
- Previous experience in customer service, sales support, or a similar client-facing role, preferably in real estate or a related industry.
- Minimum of a high school diploma; a bachelor’s degree in business, communications, or a related field is preferred.

📌 Customer Service Consultant (Pune)
🏢 Square Yards
📍 Pune