About ITH

ITH curates and operates distinctive boutique stays across India – from chic hostels to historic havelis to design-led cottages. Each property is selected for its story, setting, and soul. Our growing portfolio in Varanasi includes our original International Travellers’ Hostel and our latest launch, a heritage haveli overlooking the historic Luxmi Kund – a blend of characterful architecture, cultural depth, and intimate hospitality.

Role Overview

As Cluster Manager, you will assume overall responsibility for the management, performance, and day-to-day functioning of ITH's two properties in Varanasi, with particular emphasis on guest experience and operational excellence.

This is a hands-on management position encompassing every aspect of property operations – from guest services, cleanliness, maintenance, and staff supervision to financial oversight, administration, and commercial performance.

You will be accountable for ensuring that both properties operate efficiently, maintain ITH's standards, and consistently deliver an excellent guest experience. The role requires strong leadership, attention to detail, sound judgement, and the willingness to remain actively involved in daily operations.

You will initially lead a small team of 6–7 people across both properties, with responsibility for their supervision, coordination, performance, and development.

ITH began as a family-run hospitality business and continues to operate with much of that character today. We are not a conventional corporate organisation, and our working environment is personal, hands-on, and adaptable. The successful candidate must be comfortable working in such a setting, taking responsibility beyond narrowly defined duties, and responding to the practical demands of running hospitality properties.

The role requires considerable flexibility with working hours, including early mornings, late evenings, extended shifts, weekends, and holidays whenever operational circumstances demand. A conventional fixed-hours approach will not be suitable for this position.

As ITH expands,



your responsibilities will evolve to include additional properties across India.

You will report directly to ITH Management and coordinate with central support teams.

Key Responsibilities

- Take overall responsibility for the operations, performance, upkeep, and administration of both properties
- Lead and supervise all property staff, including recruitment support, training, scheduling, performance monitoring, and accountability
- Oversee reservations, front desk operations, check-ins, check-outs, room allocations, and guest communication
- Ensure consistently high standards of cleanliness, hygiene, housekeeping, and property presentation through regular inspections
- Maintain an excellent guest experience, proactively addressing guest needs, feedback, complaints, and service shortcomings
- Oversee preventive maintenance, repairs, infrastructure, equipment, and general property upkeep
- Monitor occupancy, revenue, pricing implementation, operating expenses, and overall property performance
- Ensure accurate financial records, payment reconciliation, expense reporting, stock control, and inventory management
- Manage local vendors, suppliers, contractors, and service providers
- Ensure compliance with applicable hospitality regulations, guest registration requirements, and internal operating procedures
- Coordinate guest activities, cultural experiences, and initiatives that improve guest satisfaction and property engagement
- Conduct regular property inspections and implement corrective measures without unnecessary delays
- Maintain transparent, accurate, and timely reporting to ITH Management
- Identify opportunities to improve operational efficiency, service quality, cost control,



and revenue performance
- Support the launch, onboarding, and management of additional ITH properties as the portfolio expands

Who We're Looking For

- 3–7 years' experience in hospitality, including substantial property management or supervisory responsibilities
- Proven ability to manage people, property operations, and multiple competing priorities
- Strong communication skills in English and Hindi
- Excellent organisational skills, attention to detail, and financial discipline
- A thorough understanding of cleanliness, hygiene, housekeeping, maintenance, and hospitality service standards
- A hands-on management approach, with the willingness to undertake operational duties whenever necessary
- Proficiency with property management systems (PMS), online booking platforms, spreadsheets, and everyday digital tools
- Strong problem-solving skills, sound judgement, and the ability to make timely decisions
- A dependable, proactive personality with a genuine understanding of hospitality
- Comfortable taking ownership of property-level outcomes and working independently
- Comfortable working in a family-run business environment, with a flexible approach to responsibilities, working hours, and changing operational needs
- Experience managing multiple properties, boutique hotels, hostels, or heritage accommodation is an advantage

Start Date: Immediately

Location: Varanasi, Uttar Pradesh

Properties:

- International Travellers' Hostel by ITH Stays
- The Heritage at Luxmi Kund by ITH Stays

Reports to: ITH Management

Career Scope: Responsibility for additional ITH properties across India as the portfolio expands.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:

- Cell phone reimbursement
- Flexible schedule
- Food provided

Ability to commute/relocate:

- Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Hospitality: 3 years (Required)

Language:

- English (Required)
- Hindi (Required)

Work Location: Varanasi, Uttar Pradesh

📌 Cluster Manager (Varanasi)
🏢 ITH Stays
📍 Varanasi