Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Plant Maintenance (PM)
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document findings and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their qualified growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Plant Maintenance (PM).
- Strong analytical skills to diagnose and troubleshoot complex system issues.
- Experience in managing and supporting enterprise-level business applications.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with system monitoring tools and incident management processes.
- Capability to work effectively in a fast-paced and collaborative environment.
Additional Information
- The candidate should have minimum 3 years of experience in SAP Plant Maintenance (PM).
- This position is based at our Nagpur office.
- A 15 years full time education is required.
📌 Application Support Engineer (Nagpur)
🏢 Accenture in India
📍 Nagpur
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