We are looking for someone who knows how to build relationships that last.
At QuestionPro, we work with universities, research institutions, NGOs and nonprofit organisations across Europe, helping them make better decisions through research, surveys, data and insights. We are looking for an Account Manager who understands people, asks the right questions and knows how to build meaningful, long-term customer relationships. This isn't just about managing accounts or responding to customer requests. It's about understanding what matters to customers, earning their trust, solving problems and becoming someone they can rely on. What will you do?
• Build relationships: Develop strong connections with researchers, faculty, department heads, institutional leaders and nonprofit decision-makers.
• Understand customers: Learn how customers work, what challenges they face and what they want to achieve.
• Be their trusted partner: Proactively engage with customers, share relevant ideas and help them get maximum value from QuestionPro.
• Take ownership: Manage customer relationships from onboarding and adoption through renewals and ongoing engagement.
• Think ahead: Identify potential challenges, address concerns early and ensure customers feel supported throughout their journey.
• Navigate organisations: Build relationships across different departments and stakeholders within universities and nonprofit institutions.
• Handle commercial conversations: Lead renewal discussions,



negotiate confidently and identify opportunities where additional QuestionPro solutions can create value.
• Work collaboratively: Partner with internal sales, product, technical and customer success teams to deliver a great customer experience. Who would thrive in this role?We value street smarts, curiosity and initiative as much as skilled experience. You could be the right person if you:
• Know how to build rapport with different kinds of people.
• Can read situations, understand stakeholder priorities and adapt your approach.
• Are resourceful and know how to get things done without waiting for instructions.
• Ask thoughtful questions and genuinely enjoy understanding people's challenges.
• Can handle difficult conversations with confidence and maturity.
• Take ownership when something goes wrong instead of passing responsibility.
• Understand the importance of balancing customer interests with business objectives.
• Are comfortable working independently and making decisions. What should you bring?
• 2–5 years of experience in Account Management, SaaS Sales, Customer Success or B2B sales.
• Experience managing customer relationships and handling renewals.
• Strong communication,



negotiation and stakeholder management skills.
• Confidence engaging with senior decision-makers.
• An understanding of customer retention, product adoption and relationship management.
• Experience working with international customers is an advantage.
• Exposure to European markets, universities, research institutions or nonprofits is a plus. What does success look like?
• Customers who trust you and see you as their go-to person.
• Strong customer retention and successful renewals.
• Meaningful relationships across different departments and stakeholders.
• High customer engagement and product adoption.
• The ability to resolve challenges and turn difficult situations into stronger relationships.
• Consistent achievement of account management and commercial objectives. Why QuestionPro?You will work with a global SaaS company serving customers across research, education, nonprofits and enterprise markets. You will engage with international customers, understand diverse organisations and build relationships that have a meaningful impact on their work. You will have the opportunity to take ownership, develop commercial expertise and build a career in global SaaS business. Ready to take the first step?We'd like to understand how you think, approach customer relationships and solve problems. Before applying, take our 7–8 minute introductory interview. Start Your Interview No lengthy forms. Just a few thoughtful questions to help us get to know you better.

📌 Account Manager – Europe | Academic (Pune)
🏢 QuestionPro
📍 Pune