Department: Front Office / Pharmacy

Location:
Rohini, QHT Clinic

Working Hours
9 Hours per day Working Days: Monday to Sunday (Saturday and Sunday are fixed working days; weekly off as per assigned roster) Reporting To: Clinic Manager / Operations Manager Job Summary We are looking for a responsible, presentable, and patient-oriented Front Desk Cum Pharmacist to manage reception operations along with pharmacy-related responsibilities. The candidate will be responsible for welcoming patients, managing appointments, handling patient enquiries, dispensing prescribed medicines, maintaining medicine inventory, and ensuring proper pharmacy operations. The role requires a combination of front desk management, pharmaceutical knowledge, patient coordination, and administrative skills.

Key Responsibilities
• Front Desk & Reception Management
• Welcome and greet patients and visitors professionally.
• Manage patient registration, check-ins, and appointment scheduling.
• Handle incoming calls, WhatsApp enquiries, and walk-in patients.
• Maintain patient records, appointment registers, and daily visit details.
• Coordinate with doctors and clinical staff to ensure smooth patient flow.
• Pharmacy & Medicine Management
• Dispense medicines strictly as per valid prescriptions and applicable regulations.
• Verify prescriptions, medicine names, dosage, and expiry dates.
• Maintain proper stock of medicines and pharmacy supplies.
• Monitor medicine inventory, expiry dates, and reorder requirements.
• Maintain purchase, sales, and stock registers.
• Ensure proper storage and handling of medicines.
• Coordinate with vendors and suppliers for medicine procurement.
• Maintain records of medicine dispensing and stock movement.
• Patient Coordination & Assistance
• Guide patients regarding prescribed medicines and their usage as directed by the doctor.
• Explain basic dosage instructions and precautions as mentioned in the prescription.
• Coordinate with doctors in case of prescription-related queries.




• Ensure timely availability of prescribed medicines.
• Maintain professional and courteous communication with patients.
• Billing & Administrative Responsibilities
• Handle pharmacy billing and payment entries.
• Maintain daily sales and collection records.
• Generate daily pharmacy stock and sales reports.
• Ensure accuracy in billing, medicine dispensing, and inventory records.
• Maintain cleanliness and organisation of the reception and pharmacy area.
• Ensure confidentiality of patient information and medical records. Required Skills & Qualifications
• D.
Pharm / B.
Pharm qualification from a recognised institution.
• Valid pharmacist registration with the State Pharmacy Council, wherever required for the role.
• 1–3 years of experience in pharmacy operations, preferably in a hospital or clinic setup.
• Knowledge of medicines, prescriptions, dosage forms, and drug storage.
• Basic computer knowledge, MS Excel, and billing software.
• Good communication and patient-handling skills.
• Strong inventory management and record-keeping abilities.
• Professional attitude, attention to detail, and organisational skills. Key Performance Indicators (KPIs)
• Accuracy in medicine dispensing and prescription verification.
• Medicine stock availability and inventory management.
• Timely identification of expired and near-expiry medicines.
• Accuracy in pharmacy billing and daily sales records.
• Proper maintenance of pharmacy registers and documentation.
• Patient satisfaction and front desk management.
• Efficient coordination with doctors and clinic staff. Preferred Candidate Profile A disciplined, organised, and patient-friendly professional with pharmaceutical knowledge and the ability to manage both front desk operations and pharmacy responsibilities efficiently. The candidate should be attentive to detail, responsible in medicine handling, and capable of working in a fast-paced clinical setting.

Skills:
medicine,clinic,administrative,management,sales,prescription,skills,doctors,operations,records

📌 Front Desk Cum Pharmacist (India)
🏢 QHT CLINIC
📍 India