Location:
Anywhere in India Capgemini India Invent – AI Native Operating Model Transformation Designation: Program Manager/Associate Director

Job Description
As the digital innovation, design and transformation brand of the Capgemini Group, at Capgemini Invent we enable CxOs to envision and shape what’s next for businesses. Located in over 40 studios and more than 70 offices around the world, we are a 13,500 strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences, and business models for sustainable growth. Your Role: Lead AI-native operating model transformation from assessment and advisory through design, implementation and benefits realization. Work across enterprise, digital or IT contexts, including GBS and shared services, defining how people, AI, data and technology work together with appropriate human oversight. Combine operating model expertise, practical AI experience and program leadership to own design and delivery outcomes, collaborating with business and technical specialists, risk teams and PMO/TMO colleagues. In this role you will play a key role in: AI native operating model design
• Assess current processes, organization, capabilities and service performance; identify opportunities for AI and automation, working with specialists to understand data and technology readiness.
• Facilitate leadership workshops to establish an AI-native operating model vision and prioritise opportunities based on business value, feasibility and risk.
• Design future operating models covering workflows, roles, capabilities, decision rights, governance and performance, including how people and AI work together.
• Define service ownership and delivery arrangements, including the responsibilities of business teams, shared services and technology partners. Work with specialists to establish appropriate human oversight and controls.




• Develop business cases and phased transformation roadmaps covering investment, expected benefits, dependencies, workforce changes and adoption. Transformation leadership
• Mobilize and lead transformation programs across functions and geographies, managing scope, budgets, resources, quality and dependencies across process, people, data, AI and technology workstreams.
• Turn operating model designs into practical changes to processes, roles and ways of working, partnering with specialists to pilot and implement AI-enabled solutions.
• Coordinate rollout readiness, business acceptance and handover, ensuring appropriate oversight and ongoing support.
• Establish clear governance, resolve delivery issues and work with specialists to manage AI-related risks, track adoption and realize benefits. Client leadership and practice development
• Advise senior business, GBS and technology leaders on AI-native operating model choices, economics, workforce implications and responsible adoption
• Shape AI-native transformation propositions, proposals and client presentations.
• Build reusable design methods, value cases and delivery assets
• Develop account relationships and coach multidisciplinary consulting teams.

Your Profile
• Program Managers/Associate Directors lead complex engagements, guide operating model and AI design decisions, manage senior client relationships and contribute to commercial shaping and practice development.
• Own delivery against scope, budget and milestones; confirm business ownership, AI service readiness, human oversight and benefit realization.



Coordinate specialist assurance and resolve risks before scaling or handing over services.
• Deliver agreed business outcomes across productivity, cost-to-serve, cycle time, service quality and user experience. Measure AI adoption, output quality, exception and human-intervention rates, control effectiveness and net benefits after implementation and running costs, against agreed baselines and targets.
• Minimum 10 years of relevant consulting, business or technology transformation experience, with depth in operating model transformation. Experience assessing, designing and implementing operating models, with clear ownership of deliverables and business outcomes. Depth in one or more enterprise, digital, IT or service operating model contexts is mandatory.
• Practical experience applying AI to business transformation, such as assessing opportunities, redesigning workflows or supporting implementation, with an understanding of the resulting changes to roles and ways of working. Proven program or workstream leadership, including stakeholder alignment, delivery planning, business cases, risks, organizational change and benefits realization.
• Strong consulting, facilitation and executive communication skills, with the ability to explain AI opportunities and limitations in business terms and work effectively with technology, data and risk specialists. What you will love about working here
• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an setting to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as Generative AI.

📌 Program Manager (Bengaluru)
🏢 Capgemini Invent
📍 Bengaluru