Job Description
– Technical Support Executive (EV support)Job Title: Technical Support Executive – Hardware Support

Location:
Sector 30, Gurugram Work Mode: Work from Office (WFO)

Salary:
Up to ₹32,000 CTC per month Open Positions: 20 Working Days: 5 Days a Week Shift: Rotational Shifts Week Off: Rotational Transport: Free Both-Side Cab Facility Job OverviewWe are looking for technically sound and customer-focused professionals for the position of Technical Support Executive. The ideal candidate should have prior experience in hardware technical support, a valuable understanding of electrical concepts, and the ability to troubleshoot technical issues effectively. Candidates should possess knowledge of AC/DC current, Electric Vehicles (EVs), and EV charging systems, along with strong communication and problem-solving skills.

Key Responsibilities
• Provide technical support and assistance to customers regarding hardware and electrical-related issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently.
• Handle customer queries related to AC/DC electrical systems, EV chargers, and electric vehicles.




• Understand technical concerns and guide customers through appropriate troubleshooting steps.
• Identify recurring technical issues and ensure timely resolution.
• Maintain proper documentation of customer interactions and technical issues.
• Ensure a high level of customer satisfaction through effective communication and technical assistance. Eligibility Criteria
• Graduation is mandatory.
• Minimum 1 year of experience in Technical Support / Hardware Support.
• Valuable understanding of AC/DC current and basic electrical concepts.
• Knowledge of Electric Vehicles (EVs) and EV charging technology.
• Strong technical troubleshooting and analytical skills.
• Excellent verbal and written communication skills in English.
• Ability to handle customer queries professionally. Compensation & Perks
• Salary up to ₹32,000 CTC per month.
• 5 days working.
• Rotational shifts.
• Rotational week-offs.
• Free both-side cab facility. Preferred Candidate ProfileCandidates with experience in hardware technical support, electrical equipment support, EV charging systems, or technical customer support will be preferred.

📌 Technical support Executive (Gurugram)
🏢 Transcom India
📍 Gurugram