The role As our first dedicated L&D; skilled, you'll build and deliver our learning programme. You'll report to the founder and work with HR, operations, experienced employees and subject experts. This is a hands-on role: you will personally research topics, create learning materials, deliver sessions, coach employees and track progress. What you'll own
• Learning needs and curriculum: Identify capability gaps and decide what employees need to learn, in what order and to what standard.
• Research and content development: Gather and organise unfamiliar product information. Work with pharmacists, veterinarians and brand experts to check technical accuracy and keep materials current.
• Training delivery: Create and deliver onboarding, product knowledge, customer service and consultative-selling training for store teams, pharmacists and telecallers.
• Practical application: Help employees listen, understand customer needs, explain products clearly, recognise when to seek expert help and follow through with care.
• Coaching and assessment: Check understanding and workplace application, give useful feedback and adapt training where employees need more support.
• Implementation: Coordinate training with HR and operations so learning becomes a consistent part of work. Over time, the scope will extend to warehouse skills,



manager development and technical product training for our own brands and the brands we represent exclusively, including sales and medical representatives. What you should bring
• 4–9 years of relevant experience in training, L&D; or curriculum development, including live teaching or facilitation.
• Personal experience creating a training programme, from understanding the need and researching the subject to developing materials, delivering sessions and assessing learning.
• Ability to make complex information understandable, using reliable sources and appropriate expert review.
• Practical teaching and coaching skills, with examples of how you helped learners apply what they learned.
• Ownership and follow-through: You can develop an approach, work through obstacles and seek support sensibly.
• Communication: Able to create clear materials in English and train employees in Hindi. Marathi is preferred. Relevant backgrounds include retail training, healthcare or pharmaceutical education, technical product training and instructional design with live delivery experience. Retail or frontline coaching experience is preferred. Pet-industry experience, a particular degree and prior sales experience are not required. Experience limited to delivering prepared slides, coordinating sessions, LMS administration or generic workshops will not meet this role's content-development and implementation requirements.

📌 Learning And Development Specialist (Mumbai)
🏢 SyncUp
📍 Mumbai