SAP BTP Integration Suite Support Consultant Role: SAP BTP Integration Suite Support Consultant

Experience:
8+ Years

Location:
Pune / Bangalore / Hyderabad Role Overview We are looking for experienced SAP BTP Integration Suite Support Consultants to provide post-go-live AMS support for SAP BTP Integration Suite across multiple partner and enterprise systems. The role will focus on interface monitoring, incident resolution, troubleshooting, root-cause analysis, message reprocessing, and integration support in a 24x7 follow-the-sun model. The support team will manage approximately 143 interfaces across 14 partner systems, with resources aligned to specific technology clusters.

Key Responsibilities
• Monitor and support SAP BTP Integration Suite interfaces and iFlows.
• Analyze and resolve integration failures, interface errors, and failed messages.
• Perform message reprocessing and routine incident resolution.
• Troubleshoot integration issues across multiple partner systems.
• Perform root-cause analysis for complex integration issues.
• Develop/fix custom adapters, scripts, and integration components where required.
• Investigate integration performance issues and provide corrective actions.
• Support interface monitoring strategy, escalation management, and runbook governance.
• Work closely with L2/L3 teams and application owners for complex issue resolution.
• Maintain and enhance integration support runbooks and operational documentation.
• Participate in 24x7 shift-based support and follow-the-sun handover.




• Support hypercare activities during the initial post-go-live period. Technology / Application Landscape The support team will work across the following technology clusters:
• SalesForce & ECom
• RSS2 (Nexus) & BOSS
• PRMS & TICKETTAB
• FI (Finance) & IBP
• Tab, OneOS, CZARLITE, AST, STREAM and other systems Required Skills
• Strong hands-on experience with SAP BTP Integration Suite.
• Good understanding of integration flows, interface monitoring and troubleshooting.
• Experience in incident, problem and change management in an AMS environment.
• Strong knowledge of message processing, error handling and reprocessing.
• Experience with adapters, scripts and custom integration components.
• Strong analytical and root-cause analysis skills.
• Ability to work with multiple enterprise/partner systems and integration landscapes.
• Experience working in a 24x7 production support environment.
• Good communication and stakeholder-management skills.
• Ability to work independently and coordinate with distributed support teams. Expert / L3 Profile – Additional Requirements For the Expert/L3 position, candidates should have:
• Deep expertise in SAP BTP Integration Suite and complex integration troubleshooting.
• Solid experience in root-cause analysis of production integration issues.
• Ability to troubleshoot custom adapters, scripts and performance-related issues.
• Experience handling escalations across multiple integration clusters.
• Strong technical ownership and ability to guide Advanced/Intermediate support analysts.

📌 BTP IS Consultant (Bengaluru)
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