Job Description
Account Manager – Client Success & Growth Company: Brainayan Solutions Pvt Ltd

Location:
India | Remote-first Employment Type: Full-time Reporting To: Head – Account Management

Experience:
3–6 years About Brainayan Founded in 2016, Brainayan is a people development company specialising in customised, neuroscience-informed behavioural learning experiences. We partner with organisations to address business challenges through leadership development, behavioural learning, team effectiveness, talent development and capability-building solutions. Role Overview We are seeking an Account Manager who combines a strong understanding of the corporate Learning & Development (L&D;) ecosystem with client relationship management and commercial capabilities. The role goes beyond traditional client servicing. You will be responsible for managing existing client relationships, ensuring an excellent client experience, identifying new business opportunities and driving revenue growth from assigned accounts. You will work closely with Content Management (CM), Facilitator Operations, Sales and Delivery Operations to deliver solutions that address clients' business and talent development needs.

Key Responsibilities
1. Client Relationship Management & Servicing
• Serve as the primary point of contact for assigned clients following onboarding.
• Build and maintain strong relationships with HR, L&D;, Talent Development and business stakeholders.
• Understand client business priorities, organisational challenges and learning needs.
• Manage client communication, expectations, feedback and escalations.
• Conduct regular account reviews to identify opportunities for deeper engagement.
• Ensure a positive, responsive and professional client experience throughout the engagement. 2. Account Growth & Revenue Ownership
• Own revenue targets for assigned client accounts.
• Drive repeat business, renewals, cross-selling and upselling opportunities.
• Identify opportunities to expand into new departments, locations, business units and stakeholder groups.
• Proactively reactivate dormant accounts and strengthen relationships with existing clients.
• Generate opportunities through internal referrals,



peer-to-peer introductions and client advocacy.
• Maintain account growth plans, qualified pipelines and revenue forecasts.
• Manage client commercials and negotiations, obtaining necessary approvals through Sales. 3. Consultative L&D; Conversations & Solutioning
• Conduct discovery conversations to understand client learning and capabilitydevelopment requirements.
• Translate client needs into structured briefs for the CM team.
• Demonstrate a working understanding of leadership development, behavioural learning, managerial effectiveness and organisational capability building.
• Collaborate with CM to recommend relevant learning interventions.
• Participate in internal facilitator briefings led by CM.
• Coordinate and participate in client-facing content walkthroughs alongside the CM Lead and facilitators, as required.
• Capture client feedback, clarify expectations and coordinate changes through CM. 4. Client Delivery Experience & Cross-Functional Coordination
• Ensure structured handovers of client requirements, agreed scope, timelines and commitments.
• Coordinate with CM on content customisation and learning readiness.
• Collaborate with Facilitator Operations on facilitator-related requirements.
• Work with COO-led Delivery Operations to ensure timely and seamless programme execution.
• Monitor project status and proactively communicate client-facing risks or concerns.
• Coordinate post-programme feedback discussions and identify opportunities for further engagement. Delivery Operations owns scheduling, travel, printing and operational execution. CM owns content design, customisation and learning quality. The AM owns the client relationship and client experience. 5. Commercial Governance & Reporting
• Track account-wise revenue, opportunities,



commitments and forecasts.
• Maintain accurate CRM records, account plans and client documentation.
• Ensure scope changes and commercial commitments follow internal approval processes.
• Coordinate with Finance on invoicing requirements and receivables follow-up.
• Monitor account profitability in collaboration with Finance and Delivery Operations.
• Provide regular updates on account performance, growth opportunities and client risks. Required Qualifications & Experience
• 3–6 years of experience in Account Management, Client Success, L&D; consulting, HR consulting or corporate learning solutions.
• Relevant experience within a corporate L&D;/HR function or an L&D;/HR solutions organisation is strongly preferred.
• Experience managing corporate clients and engaging with HR, L&D; or business stakeholders.
• Working understanding of behavioural training, leadership development, competency development and workplace learning.
• Proven ability to manage client expectations, coordinate cross-functional teams and identify business opportunities.
• Solid communication, presentation, negotiation and stakeholder management skills.
• Commercial orientation with the ability to manage revenue targets and account growth.
• Familiarity with CRM systems, reporting and account planning. An I/O Psychology qualification is not mandatory but preferred. Practical L&D; understanding, client relationship skills and commercial acumen are more important. Key Performance Indicators
• Revenue achievement against assigned account targets.
• Repeat business, renewals and account expansion.
• Qualified opportunities generated from existing accounts.
• Client retention and satisfaction.
• Dormant account reactivation and referral opportunities.
• Revenue forecast accuracy and receivables follow-up.
• Quality of client communication, handovers and issue resolution. What Success Looks Like The ideal Account Manager is not merely a client coordinator but a trusted L&D; partner who understands client challenges, delivers an excellent experience and consistently creates opportunities for account growth.

📌 Account Manager – Client Success (Pune)
🏢 Brainayan
📍 Pune