Company: KG Invicta Services Pvt Ltd Website: Visit Website LinkedIn: Visit LinkedIn Business Type: Enterprise Company Type: Service Business Model: B2B Funding Stage: Seed Industry: IT Services Salary Range: ₹ 3-4 Lacs PA

Job Description
Tech Support Executive L2 KG Invicta Services (KGiS) is a global Business Process Consulting and Management (BPCM) services company with over three decades of experience. With 2,500+ employees and 150+ clients worldwide, KGiS delivers technology-enabled business solutions across Healthcare, Contact Center Services, Finance & Accounting, HR & Talent Services, and Software & Automation. The company operates across India, the USA, Belize, UAE and Malaysia. Roles & Responsibilities
• Provide Level 2 support for Windows desktops and laptops (hardware & software).
• Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setup
• Use critical thinking and logical probing techniques to identify root causes of issue




• Provide remote support to end-users with varying levels of technical proficiency.
• Guide users with patience and empathy, especially those who are not tech-savvy.
• Document troubleshooting steps and resolutions in the ticketing system
• Collaborate with other IT team members for systemic issue resolution
• Ensure adherence to IT policies, processes, and security standards Required Skill Set
• Minimum 1 Year experience in IT desktop support or Level 2 technical support role.
• Solid knowledge of Windows 10/11, MS Office, and common desktop applications.
• Experience in email client configuration and email protocol handling.
• Proficient in network printer setup, print server management, and troubleshooting.
• Excellent interpersonal and communication skills, especially with non-technical users.
• Ability to multitask and manage time efficiently in a fast-paced environment

📌 Technical Support Engineer (Coimbatore)
🏢 KG Invicta Services (KGiS)
📍 Coimbatore