Job Description
Area Sales Manager (Hospital, Diagnostics & IVD Manufacturer) Company: MTOR Group

Location:
Gurugram, India About MTOR Group: MTOR Group is a leading channel partner and solution provider in Life Sciences, Biotechnology, Pharma, Biopharma, Diagnostics, and Cell & Gene Therapy (CGT) sectors. With a PAN-India presence, MTOR aims to become a key player in the Indian healthcare ecosystem by delivering high-quality products, seamless logistics, and superior customer experience. Role Overview: The Area Sales Manager (ASM) will be responsible for ensuring exceptional customer experience across Hospital, Diagnostics, and IVD segments. The role focuses on post-sales engagement, customer retention, relationship management, and driving repeat business.

Key Responsibilities
- Manage end-to-end customer lifecycle for hospitals, diagnostics labs, and IVD manufacturers
- Ensure timely order processing, delivery coordination, and installation support
- Act as a single point of contact for customer queries, escalations, and service issues
- Drive customer satisfaction, retention, and repeat business
- Coordinate with Sales, Logistics, Finance, and OEM partners (Thermo, Merck, etc.)
- Monitor order status, invoicing, and payment collections




- Ensure adherence to MTOR CRM (Odoo) processes and data accuracy
- Identify upselling and cross-selling opportunities
- Conduct regular customer feedback and improvement initiatives Key Skills & Competencies:
- Strong customer relationship management skills
- Understanding of hospital and diagnostics workflows
- Knowledge of IVD products and lab equipment
- Excellent communication and coordination abilities
- Problem-solving and escalation handling
- CRM tools proficiency (preferably Odoo)

Qualifications:
- Bachelor’s/Master’s degree in Life Sciences, Biotechnology, or related field
- 3-7 years of experience in customer success, operations, or sales support in healthcare/diagnostics KPIs:
- Customer satisfaction score (CSAT)
- Order fulfillment TAT
- Repeat business percentage
- Collection efficiency
- Escalation resolution time Why Join MTOR:
- Work with leading global brands (Thermo, Merck, etc.)
- Rapid-growing organization with strong leadership vision
- Opportunity to work in cutting-edge sectors like CGT and Biopharma
- High ownership and growth potential

📌 Area Sales Manager (Gurugram)
🏢 MTOR Life Sciences Private
📍 Gurugram