Enterprise Key Accounts Manager

Location:
Bengaluru (On-site) Work Model: Work From Office (WFO) Employment Type: Full-Time Netcore is looking for a high-performing Key Account Manager with strong experience in SaaS, MarTech, and CPaaS to manage, grow, and strengthen relationships with strategic enterprise accounts. The role requires a consultative, client-facing professional who can drive customer retention, renewals, revenue expansion, and long-term value realization. The ideal candidate should have a robust understanding of enterprise account management and solution selling, along with the ability to identify growth opportunities and work closely with cross-functional teams to deliver measurable business outcomes.

Key Responsibilities
• Manage a portfolio of strategic enterprise accounts across Netcore's SaaS, MarTech, and CPaaS solutions, building strong customer relationships and driving long-term account growth.
• Own customer retention, renewals, revenue expansion, upselling, and cross-selling opportunities within existing accounts.
• Understand customer business priorities, digital engagement strategies, and technology landscape to effectively position relevant Netcore solutions.
• Act as the primary relationship owner for customer stakeholders while collaborating with Product, Customer Success, Delivery, Support, and Sales teams.
• Develop strategic account plans, identify whitespace opportunities, and drive expansion across business units and product lines.
• Conduct regular Business Reviews (QBRs/MBRs), monitor account health, and ensure customers realize measurable business value.
• Proactively manage customer escalations, account risks, and renewal cycles to improve customer satisfaction and minimize churn.
• Maintain accurate account plans, opportunity pipelines, forecasts, and customer updates in CRM systems. What We're Looking For (Non-Negotiable)
• 4–8 years of experience in Enterprise Account Management, Key Account Management, Customer Success,



or Account Growth within SaaS, MarTech, CPaaS, Cloud, Enterprise Software, or related technology businesses.
• Proven experience managing enterprise or large mid-market accounts, with ownership of renewals, retention, and revenue growth.
• Strong understanding of enterprise software solutions and consultative account management. Experience in MarTech, Customer Engagement, Communications, Cloud, or Digital Experience platforms is highly preferred.
• Demonstrated commercial ownership, including renewals, upselling, cross-selling, contract negotiations, and strategic account planning.
• Ability to understand customer business challenges and translate them into relevant, scalable technology solutions.
• Excellent executive communication, presentation, relationship management, and stakeholder management skills.
• Bachelor's degree in Business, Marketing, Engineering, Technology, or a related discipline. MBA is a plus. Why Join Netcore? Work with leading global brands and help drive meaningful business outcomes through AI-powered customer engagement solutions. Be part of a high-performing team that values experimentation, continuous learning, customer-centricity, and innovation, while contributing to Netcore's growth and global journey. Global Recognitions
• Leader in Commerce Search and Product Discovery in The Forrester Wave 2023
• The only Forrester-rated global vendor in Product Discovery, Cross Channel Marketing Hubs and Email.
• Leader in Marketing Platforms in G2’s Winter 2024 Grid
• Top 20 global Google Cloud Partner
• Appraised at Level 3 of ISACA’s CMMI® by Equalitas Certifications Limited
• Great Place to Work® for six consecutive years in India Know More

About Us
• Company Overview : Netcore
- AI-Powered Customer Engagement Platform
• Our Growth Story: *The Proficorn Playbook – How Netcore Built a $100M+ ARR Business Without VC Funding
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• Explore our culture and employee experiences : Life at Netcore ~ Netcore is an equal opportunity employer

📌 Key Account Manager (Bengaluru)
🏢 Netcore
📍 Bengaluru