Summary Lead the end-to-end Field Inquiry System (FIS) and People Placement capabilities, ensuring effective field support, timely issue resolution, effective workforce placement, and strong operational governance.

About The Role
Lead
- FIS & People Placement Location – Hyderabad Hybrid Major Responsibilities
• FIS Operations
• Lead end-to-end FIS/ServiceNow operations, ensuring effective triage, routing, resolution, and closure of field inquiries within agreed SLAs.
• Strengthen service quality, knowledge management, root-cause analysis, and resolution of recurring field issues
• People Placement & Vacancy Management
• Lead People Placement and vacancy-management processes to enable timely and effective field coverage in partnership with business teams.
• Establish scalable mechanisms to identify and manage vacancies, temporary coverage, LOA, training periods, and other placement needs.
• Governance & Controls
• Establish robust governance, SOPs, quality controls, documentation, and clear ownership across FIS and People Placement.
• Ensure process compliance, audit readiness, SLA adherence, and proactive management of operational risks and exceptions
• Stakeholder Management
• Serve as the key SME and escalation point, partnering with field leadership, business teams,



and global/cross-functional stakeholders.
• Drive alignment across teams to resolve complex inquiries, placement requirements, and field coverage challenges.
• Operational Excellence & Automation
• Drive simplification, standardization, and automation across FIS, vacancy identification, and People Placement workflows.
• Leverage operational insights and technology to reduce manual effort, improve turnaround time, and enhance stakeholder experience.
• People & Capability Leadership
• Lead, coach, and develop the team, building strong functional, analytical, and problem-solving capabilities.
• Strengthen cross-training, succession, knowledge sharing, and backup coverage to ensure business continuity. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB)

📌 Lead - FIS & People Placement (Hyderabad)
🏢 Novartis India
📍 Hyderabad