About Tooused We run India's first reverse logistics grid for used clothes. People book a doorstep pickup through our Give Back Bag, we collect across 700+ cities, and they earn credits to spend on our Swap Store. What we collect goes into reuse, remanufacturing, and fibre recovery instead of landfill. We work with GIZ India, the Indian Air Force, Chaayos, Air India, and a few more. The Role You will own every shipment that moves through Tooused, in both directions. That means Give Back Bag pickups from customers' homes and Swap Store orders going out to them. You will run our courier partners day to day, keep the numbers honest, and make sure customers and our finance team are never left guessing where a parcel or a payment is. What you will do Shipment operations
• Manage the end-to-end ecommerce supply chain across pickup, transit and last-mile delivery, for both reverse pickups and forward orders.
• Coordinate daily with courier partners such as Delhivery, XpressBees, DTDC, Bluedart and Shiprocket so every order is fulfilled on schedule. Courier performance
• Track and improve pickup success, delivery rate, RTO %, pickup delays and exceptions.
• Monitor logistics exceptions and NDRs, and work with our support and tech teams to clear delays.
• Raise and close weight and billing disputes with courier partners. Customer experience
• Handle customer escalations and resolve them on time, with a customer-first mindset. Reporting and systems




• Build and maintain Excel dashboards that track order flow, COD settlements and refund timelines.
• Keep daily operations aligned across our dispatch, refund, and returns or exchange systems. Reconciliation
• Lead monthly invoice reconciliation with logistics partners and payment gateways. What we are looking for
• 2 to 4 years running logistics for an e-commerce, D2C or marketplace business in India.
• Hands-on experience with courier partners and aggregators, including rate cards, NDR handling and RTO reduction.
• Solid Excel

skills:
pivot tables, lookups and dashboards you built yourself.
• Working knowledge of order management and post-purchase tools such as Unicommerce, GoKwik and Return Prime.
• Experience reconciling courier invoices and gateway settlements across providers such as Razorpay, PayU, Juspay, Snapmint and Paytm.
• Clear written and spoken communication in English and Hindi.
• Calm under pressure, with a habit of closing loops with customers and partners. Reverse logistics or returns-heavy experience is a plus. Why Join Tooused You will run logistics for a network that already covers 700+ cities, with direct access to the founders and real ownership of how it scales. Your work keeps clothes out of landfill at a volume few teams in India handle. Stand out by sending us your CV with a short note on one logistics problem you fixed and the result. Application email: [email protected]

📌 Logistics and Supply Chain Executive (India)
🏢 tooUsed
📍 India