We are hiring for Head of Project Operations for one of our client in healthcare digital marketing, for Gurgaon location. This role will directly report to the CEO and will be responsible for successful Client Delivery of undertaken Projects.

Key responsibilities
1. Delivery governance:
• Own the delivery plan and monthly scope for every active client, from onboarding to renewal.
• Set standard workflows (SOPs) for onboarding, monthly cycles, approvals, reporting and offboarding.
• Run a weekly delivery review covering each account's status, risks, blockers and escalations.
• Make sure every deliverable the client pays for is delivered, logged and visible. 2. Team leadership: (Project Executives)
• Lead, coach and review all Project Executives; set account allocation and workload limits.
• Define clear ownership: one executive per account, with a named backup.
• Run monthly 1:1s and quarterly performance reviews; identify training needs and hiring gaps.
• Build a bench so no account depends on one person. 3. Cross-team coordination:
• Plan capacity across SEO, Paid Media, Content, Design and Web teams against client commitments.
• Resolve priority conflicts between accounts and teams within 24 hours.
• Hold teams to agreed turnaround times (TATs) and fix recurring bottlenecks. 4. Client experience and retention
• Be the escalation point for all client issues; personally handle at-risk and key accounts.
• Standardise monthly reports and review meetings (MBRs/QBRs) so every client sees results against goals.




• Track account health and flag churn risk early; work with leadership on renewals and upsell. 5. Quality and compliance:
• Set quality checklists for each service before work goes live.
• Ensure healthcare marketing compliance (NMC, ASCI, Meta and Google policies) on all client facing content and ads.
• Run monthly audits on a sample of accounts and close gaps. 6. Reporting to leadership
• Send a weekly operations dashboard to the CEO/Founder: delivery status, account health, team workload and escalations.
• Present a monthly operations review with trends, risks and process improvements.
• Work with Finance on scope versus billing, collections follow-ups and margin per account. Qualifications, skills and traits Required skills and

qualifications:
• 8 to 12 years in a digital marketing agency, with at least 3 years leading client delivery or account management teams of 6 or more.
• Hands-on understanding of SEO, Google Ads, Meta Ads, GBP and websites: enough to judge quality and challenge timelines, not to execute.
• Proven record of building SOPs, trackers and review rhythms that a team actually uses.
• Strong client handling: has managed escalations and saved at-risk accounts.
• Comfortable with data: reads dashboards, GA4 and ad reports, and builds easy MIS in Sheets or Excel Additional/Good to have:
• Healthcare, hospital or clinic marketing experience, including NMC and ASCI rules.
• Experience with project tools (ClickUp, Asana, Jira or similar) and agency OS or CRM systems. PMP, PRINCE2 or Agile certification.
• MBA in Marketing or Operations.

📌 Head of Project operations (Gurugram)
🏢 Enovik
📍 Gurugram