Company Description Manraj Trucking Pvt. Ltd. (MTC), founded in 2021, is a versatile and dedicated 3PL logistics service partner specializing in freight brokerage and transportation management. The company leverages cutting-edge technology and continuous, practical research to deliver time-saving solutions and distinctive customer services. MTC manages large-scale transport operations, organizing, tracking, and monitoring shipments from origin to destination. Its focus on realistic strategies and back-to-back logistical solutions enables clients to achieve efficient, reliable, and optimized transport outcomes. Role Description The Customer Specialist is a full-time, in office role based in the Mohali district. This position is responsible for managing day-to-day customer interactions, responding to inquiries, and resolving issues related to freight brokerage and transportation services. The Customer Specialist will track shipments, provide timely updates, coordinate with internal operations teams, and ensure service commitments are met. The role involves maintaining accurate records, analyzing customer feedback, and supporting continuous improvement initiatives to enhance customer satisfaction.



The specialist will also assist with documentation, follow established processes, and contribute to a professional and supportive customer experience. Qualifications
• Candidates should possess strong Interpersonal Skills and a commitment to Customer Satisfaction.
• Candidates should possess experience in Customer Support and the ability to manage client inquiries and issues effectively.
• Candidates should possess solid Analytical Skills to interpret shipment data, customer feedback, and service performance.
• Candidates should possess clear and professional Communication skills, both written and verbal.
• Relevant experience in logistics, transportation, or a customer-facing role is beneficial.
• Ability to work on-site in Mohali district and collaborate with cross-functional teams.
• Strong organizational skills, attention to detail, and proficiency with basic computer applications and CRM tools.
• A diploma or degree in business, logistics, or a related field is preferred but not mandatory.

📌 Customer Specialist (India)
🏢 Manraj Trucking
📍 India